I’m super frustrated. I picked up my model Y in March. My air conditioning broke soon after. After the nightmare of trying to get someone at Tesla on the phone and a super rude person on their chat, I finally called the roadside assistance number and got ahold of a real person. She was super nice and very helpful and arranged for Service quicker than the 10 days the app scheduled me for. Service said there was some sort of known issue and that they were waiting for a firmware update but they didn’t have details on when. But they assured me that doing a hard reset on the car fixed the issue (even though I tried that 3 times before service). So I went to pick the car back up a few days later and when I got in the car, it still didn’t work. I refused to take the car home to wait for the fix since it’s over 100 degrees in Phoenix and I left the car and said I’d pick it up only after the air conditioner worked. A couple days later they said they got the firmware update and it was good to go. Now, it’s a month or so later and it’s broken again. Hard reset, no effect.
Plus I’ve had other annoyances. One of the windows occasionally won’t auto roll up or down, you have to hold the button (they couldn’t find an issue). I’ve had the window not roll down when opening the door causing the window to get stuck on the gasket (probably what’s causing the auto roll issue to happen). There’s defects under the paint where you can tell they painted over something. I love the technology but after paying $75k I’m disappointed for sure. Especially with trying to get customer service when you need it.
I’ve seen other people with model 3’s with a/c failures. Am I the only one with a Y doing the same thing?
