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6 hours and counting for door handle ranger repair

Discussion in 'Model S: User Interface' started by efusco, Sep 23, 2013.

  1. efusco

    efusco Moderator - Model S & X forums

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    The newest St.Louis Service Tech was sent down right away this morning to replace all 4 of my 1st gen door handles with the new 2nd gen version after my recent door opening spontaneously while in motion issue. He started work around 1:30 pm central, it is now 7:45 pm and he's been on the line with California for the past hour trouble shooting the firmware reinstall won't take properly. I feel for the guy, this is his first week on the road alone. Won't take a sandwich, hasn't been in to pee, and I can see his frustration.

    On my side, I'm missing my daughter's volleyball game due to the prolonged "3-hour repair."
     
  2. brandonmbeard

    brandonmbeard Member

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    Give that tech a beer or something! The car is like a complex computer, I know how frustrating those can be to fix.
     
  3. efusco

    efusco Moderator - Model S & X forums

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    Update, apparently the current download seems to be working...and he took a pee break! Things are looking up!
     
  4. texex91

    texex91 Banned

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    Okay, now get him a beer :biggrin:
     
  5. efusco

    efusco Moderator - Model S & X forums

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    7 hours & counting...
     
  6. xhawk101

    xhawk101 Active Member

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    My dad's got the same repair scheduled in KC this week..
     
  7. efusco

    efusco Moderator - Model S & X forums

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    He finally got back on the road for the 3 1/2 hour drive back to St.Louis after 7 hours and 15 minutes at my house. 14-15 hour day for him to fix one car. From the customer side, gotta love the ranger service. From the business side, however, it's hard to see how that's sustainable.
     
  8. texex91

    texex91 Banned

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    It won't be with Gen 3 that's for sure (and probably even X--or there will be more a 'deductible').

    Are they fixed?
     
  9. efusco

    efusco Moderator - Model S & X forums

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    yep, all fixed up.
     
  10. pfq1982

    pfq1982 Member

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    Alright, this post is the final straw. How is this not a major safety issue that warrants immediate recall and repair of all affected VINs as a preventative measure? You know, like every other manufacturer does?

    The door handles aren't one off issues. Neither are 21 inch tires wearing down and blowing out < 10k miles. Neither are the child jump seats with handles that kids can pull and eject themselves out.

    But maybe I'm going off a little half-cocked w/ my frustration. You said the doors opened while in motion? Can you describe what actually happened, maybe make me feel a little better. Having a day-nightmare about door opening while a kid is laying on it sleeping and they fall out of the car. That's what being a parent will do to you.
     
  11. efusco

    efusco Moderator - Model S & X forums

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    Well, I'm not sure i see it as a "major" safety issue..IF everyone inside the car is properly restrained, but it is disturbing and in a different situation could have caused damage to my and/or someone else's car.

    First incident: Had just backed out of a parking spot and started pulling forward when the door swung open. There was no "door ajar" beep when I backed up or anything to suggest that the door had opened prior to my moving the car. Grabbed it, pulled it closed and moved on. Had it swung wider with a passing person or car it could have hit it.

    Second incident: Was pulling forward after letting my wife out of the car (front passenger seat) when the same door (driver's side rear) popped unlocked and opened slightly. My son sitting by the door pulled it closed.

    Associated issue: The night of the second incident I went out to put something in the back seat. The handles extended but the affected door handle light did not come on and I could not open the door from the outside by pulling on the handle. I was able to open the door by reaching in through the front door and using the inside release. It worked fine until replaced today.

    Now, I do think Tesla should replace these handles. There's clearly something faulty and if someone does have a kid fall out or something it would be a huge problem.
     
  12. texex91

    texex91 Banned

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    #12 texex91, Sep 23, 2013
    Last edited: Sep 24, 2013
    Easy tiger.

    "Major safety issue"--not even close.

    __

    Ok now reading what was going on--I'm definitely glad they fixed it, and yes I can now see how that could be a bad thing happening for sure!
     
  13. ckessel

    ckessel Active Member

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    I'd have to agree, doors popping open while you're driving would be a major safety issue to me. If that doesn't count as a safety issue, what does?
     
  14. EVNow

    EVNow Active Member

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    Yes - if the door opens at high speed it can be dangerous - to another vehicle coming next to you.
     
  15. pfq1982

    pfq1982 Member

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    Thanks for the detail. It's nice to read that this didn't happen while traveling at high speed.

    And, I agree that everyone should be restrained properly at all times. I'm the kind of guy that buckles up in a taxi cab.
     
  16. SwedishAdvocate

    SwedishAdvocate Active Member

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    #16 SwedishAdvocate, Sep 23, 2013
    Last edited: Sep 24, 2013
    Haven’t followed this issue, but if there are defective doors that could swing open (and as I understand it there are), then I think Tesla should address this as soon as possible. If they don’t, then they increase the risk of an accident occurring. And such an accident would likely be a major PR debacle. Or? (Not to mention if someone were to get injured...)

    [Here this post originally contained two paragraphs that were based on a misreading and/or misunderstanding of the above quote… (Post #23 below contains more context if anyone’s interested.)]

    Is this an issue? Haven’t seen anything about this. How would they be able to “eject” themselves out of the seats?

    And possibly dangerous to any passenger/driver sitting by that door. Or?
     
  17. ckessel

    ckessel Active Member

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    Or a pet. Many folks put their dog in the back seat.

    I can easily see an instinctive reactive flinch that could be bad if my door popped open while driving at the wrong moment.
     
  18. SwedishAdvocate

    SwedishAdvocate Active Member

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    Also: Anyone know at what VIN in production they switched and started installing the new redesigned handles? As I understand it there haven’t been any reported incidents involving these. Or?
     
  19. omarsultan

    omarsultan Active Member

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    If you are driving at a high rate of speed then air pressure is going to keep the door closed--the trick to remember not to jam on the brakes if this happens.

    O
     
  20. SwedishAdvocate

    SwedishAdvocate Active Member

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    #20 SwedishAdvocate, Sep 23, 2013
    Last edited: Sep 23, 2013
    …the “Similar Threads” feature below really is a handy little aspect.

    It seems the new door handle design are on all cars from at least VIN 8521.

    Source: New door handle design (Post #10)
     

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