The newest St.Louis Service Tech was sent down right away this morning to replace all 4 of my 1st gen door handles with the new 2nd gen version after my recent door opening spontaneously while in motion issue. He started work around 1:30 pm central, it is now 7:45 pm and he's been on the line with California for the past hour trouble shooting the firmware reinstall won't take properly. I feel for the guy, this is his first week on the road alone. Won't take a sandwich, hasn't been in to pee, and I can see his frustration. On my side, I'm missing my daughter's volleyball game due to the prolonged "3-hour repair."