It's possible, especially if you didn't pre-warm the vehicle. That also warms up the battery pack, which takes a lot of energy in these cold temperatures. The idea is to turn on the climate control in your vehicle while it's still connected to shore power a couple hours maybe even three before you leave.
A question though, in the picture that shows the 249 mi Max range, it also shows that the vehicle is not charged up all the way. Did you let it get charged to 100% before you left? Otherwise it would only have given you the amount of miles that were actually charged, not the potential full mileage. Although, looking carefully again, maybe the screen doesn't work like it used to. I guess I haven't paid close attention in a while!
The main point though is that the EPA estimated range is hardly ever real world. On my vehicle I'm about 15% less than what they say. I think that's pretty standard across the board, but certainly doesn't get to your issue. Wind is also a major factor. If you had a headwind of 20 to 30 mph, that could do it as well. The best thing is to use the trip meter under the energy app on the main screen. That will give you the best estimate of how much juice you'll have left when you get to your destination. Also, change your display from miles to percentage. It's a much more useful metric! It also doesn't drive you crazy trying to calculate EPA miles and distance.
