The A/C compressor is quite loud when running full speed. I can hear it inside the car, and the car vibrates noticeably when its running at high speed. If you reduce the fan speed the compressor will generally run at lower speed and not be as loud, but also wont cool as well.
All things considered, its quieter than the A/C in most cars, but since its basically the only thing making noise its kinda annoying when it runs flat out. I'd like them to have a 'quiet' mode that limits the max fan speed and compressor speed so its not super loud in auto when you first get in. The noise is really just intrinsic to the design. There's nothing wrong with your car, and the service center cant fix it. You can manually set the fan speed low and that's about it.