Given that we read about lots of bad reports of Tesla Service on here, I thought I ought to write about a good service experience I’ve just had.
About a month or so ago I met up with a fellow forum member @davidmc and during our chat about the Model 3 I happened to mention that I was surprised the glovebox on the Model 3 did not have a light.
Long story short, and it seemed my glovebox light had never worked. I booked a service visit on 10 January at Leeds, but put in the comments that I’d prefer a Ranger visit if possible.
A few days later I got confirmation that my appointment had been converted to a Ranger visit, and that parts had been ordered.
About 10 days ago I received my appointment, between 10.30 and 12.30 on 14 February at my home address.
The night before I got a message from Dan, the Tesla technician, reminding me of the appointment, and saying he would contact me 15 minutes before he was due to arrive.
This morning I got a message from Dan to say he was running a little early, and his ETA with me was 09.55 if that was convenient. It was.
Dan pulled up on the drive at exactly 09.55 in his Model S, and by 10.15 he’d finished his job, and the light was working. It seems that the switch for the glovebox light is part of the damper mechanism, and the electrical connector had worked loose or never been properly seated.
No parts were required, but all eventualities had been covered because Dan had an array of spare parts with him, including a complete replacement glovebox!
I’ve never, ever, in over 40 years of motoring, had a service visit at home. My thanks to Dan and the service team for a great service experience.
About a month or so ago I met up with a fellow forum member @davidmc and during our chat about the Model 3 I happened to mention that I was surprised the glovebox on the Model 3 did not have a light.
Long story short, and it seemed my glovebox light had never worked. I booked a service visit on 10 January at Leeds, but put in the comments that I’d prefer a Ranger visit if possible.
A few days later I got confirmation that my appointment had been converted to a Ranger visit, and that parts had been ordered.
About 10 days ago I received my appointment, between 10.30 and 12.30 on 14 February at my home address.
The night before I got a message from Dan, the Tesla technician, reminding me of the appointment, and saying he would contact me 15 minutes before he was due to arrive.
This morning I got a message from Dan to say he was running a little early, and his ETA with me was 09.55 if that was convenient. It was.
Dan pulled up on the drive at exactly 09.55 in his Model S, and by 10.15 he’d finished his job, and the light was working. It seems that the switch for the glovebox light is part of the damper mechanism, and the electrical connector had worked loose or never been properly seated.
No parts were required, but all eventualities had been covered because Dan had an array of spare parts with him, including a complete replacement glovebox!
I’ve never, ever, in over 40 years of motoring, had a service visit at home. My thanks to Dan and the service team for a great service experience.
