So I had a small issue with the radio reception not being as good as my previous couple cars. I asked that they take the car and check it out. Figured I would get the titanium underbelly shield added at the same time.
I requested a loaner car as, well, I need a car for work. I was told not a problem and we purposely put the service date a month in the future so that I would get a loaner.
The night before the car was supposed to be picked up I got an email stating that a Tesla loaner would not be available and that Enterprise would contact me to get me a rental. (Pretty annoyed at this time as it was nonessential service and I didn't want a non-electric loaner vehicle. By the time I read the email it was the morning of service so I figured it was too late to change the date.)
The Tesla service person came in a flatbed to pick up my car the following morning. Enterprise hadn't contacted me at that point yet (they stated they had, but there was no missed calls or voice message on my phone). The Tesla rep contacted Enterprise and someone picked up my wife to take to the Enterprise lot to pick up a car. The only car they had for her was a Lincoln Town & Country minivan. Needless to say, she was quite upset at that point. I called the Tesla service and complained and they apologized and stated that in the future I make it known that I would only take a Tesla loaner. I thought I made that clear initially, but at this point I wasn't going to argue.
Fast forward 5 hours. I hadn't received a call from the service center (which is 1 hour/60 miles from my house). I called them up and they received the car but hadn't looked at it yet. They said they would look at it by tomorrow morning. The person on the phone this time was not particularly pleasant to talk to.
And here we are. Thursday afternoon. Was planning on a small road trip this weekend and figured I would do it in my car. Now I'm not even sure I'm getting the car by then. Driving a decrepit minivan.
Color me unimpressed for now.
(Tesla Model S Vin P32441, received 3/2014.)
I requested a loaner car as, well, I need a car for work. I was told not a problem and we purposely put the service date a month in the future so that I would get a loaner.
The night before the car was supposed to be picked up I got an email stating that a Tesla loaner would not be available and that Enterprise would contact me to get me a rental. (Pretty annoyed at this time as it was nonessential service and I didn't want a non-electric loaner vehicle. By the time I read the email it was the morning of service so I figured it was too late to change the date.)
The Tesla service person came in a flatbed to pick up my car the following morning. Enterprise hadn't contacted me at that point yet (they stated they had, but there was no missed calls or voice message on my phone). The Tesla rep contacted Enterprise and someone picked up my wife to take to the Enterprise lot to pick up a car. The only car they had for her was a Lincoln Town & Country minivan. Needless to say, she was quite upset at that point. I called the Tesla service and complained and they apologized and stated that in the future I make it known that I would only take a Tesla loaner. I thought I made that clear initially, but at this point I wasn't going to argue.
Fast forward 5 hours. I hadn't received a call from the service center (which is 1 hour/60 miles from my house). I called them up and they received the car but hadn't looked at it yet. They said they would look at it by tomorrow morning. The person on the phone this time was not particularly pleasant to talk to.
And here we are. Thursday afternoon. Was planning on a small road trip this weekend and figured I would do it in my car. Now I'm not even sure I'm getting the car by then. Driving a decrepit minivan.
Color me unimpressed for now.
(Tesla Model S Vin P32441, received 3/2014.)