My wife ordered a Y the day after prices dropped and then accidentally ordered a second. She has a Tesla account but wasn't logged in at the time of the first order, then logged in and the reservation didn't show up in the account. No confirmation email at this point either. So ~25 minutes later assuming it hadn't gone through she ordered another. The confirmation email for the 1st arrived 50 minutes after the first order, the 2nd 8 minutes later. At this point she called the number on the reservation screen (888-51-TESLA) and got through to someone who told her that it's non-refundable. She explained the situation to them but they refused to refund one of the order fees. We've both called multiple times since then and left voicemails, but haven't had any of the calls returned.
Has anyone else dealt with this? We haven't cancelled the second order yet since we're hoping to have the $250 refunded or applied to the first, but at this point I'm thinking of involving Visa. I get they're cracking down on people selling reservations, and I sympathize with them on that, but it seems like this is a legitimate case of thinking the order hadn't gone through as it took almost an hour for an automated email to be sent.
Has anyone else dealt with this? We haven't cancelled the second order yet since we're hoping to have the $250 refunded or applied to the first, but at this point I'm thinking of involving Visa. I get they're cracking down on people selling reservations, and I sympathize with them on that, but it seems like this is a legitimate case of thinking the order hadn't gone through as it took almost an hour for an automated email to be sent.