if so, then why doesn't he just drive it to the dealer.....(2,000 miles I guess is the problem)
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All key cards lost, adding new key card impossible?
- Thread starter bequa
- Start date
I think it would make sense to be able to authorize a key through a logged in app. I mean, why is having a key golden? Isn't an app login considered more secure as that is the username/password that allows removal of pin to drive & valet mode?
Heck, using a key to add new keys implies if I let someone borrow my car with the key card (like for state inspection), I should be checking the key list afterwards to be sure they didn't authorize a new key.
Heck, using a key to add new keys implies if I let someone borrow my car with the key card (like for state inspection), I should be checking the key list afterwards to be sure they didn't authorize a new key.
I don’t have the solution but I will offer two pieces of data:
1. Tesla has a way to access the cars and drive them without a key when they are at the service center, so maybe they have a way to create a permanent key using similar methods.
2. It would be much cheaper and faster to send Tesla whatever component actually authenticates the key card and stores the key codes rather than trying to move the whole car 2000 miles. It seems like in this extreme situation Tesla may be able to instruct the OP on how to disassemble whatever is needed in order to access these parts. Then once Tesla receives them they can just program a new card and send the card and the car components back.
1. Tesla has a way to access the cars and drive them without a key when they are at the service center, so maybe they have a way to create a permanent key using similar methods.
2. It would be much cheaper and faster to send Tesla whatever component actually authenticates the key card and stores the key codes rather than trying to move the whole car 2000 miles. It seems like in this extreme situation Tesla may be able to instruct the OP on how to disassemble whatever is needed in order to access these parts. Then once Tesla receives them they can just program a new card and send the card and the car components back.
Thank you all for your replies,
@camalaio
GM sells new keys for 20-40 bucks, which includes very easy DIY programming instruction.
Anyone can program it via physical access to vehicle for certain period of time (30mins or so), absolutely no tools needed.
@brkaus
Right, that's what I am saying. I hope Tesla implements this asap, and then ppl like me will not have to drive to sc because of that.
@Wildbill @camalaio @MrFusion
Thanks for the options,
1) I would love if Tesla sells me new programmed key thru Tesla account / website or app.
2) I would love if Tesla connects remotely and allows me to register new key with their "Service Mode", or whatever mode, like they do in sc.
I am a tech guy, I take responsibilities, would sign a waiver if needed, even if this service was paid, like GM's subscriptions.
It would also be interesting for Tesla business-wise while providing next level tech support for the advanced Tesla owners.
3) I would not hesitate to send any module + new keys for programming to Tesla, but never been offered that solution from support.
I have no idea how to get to tier2 support and be able to explain all these. Tier1 support (and call center) just forwards you to service center.
P.S.
4) If someone from Tesla reads this, I would like to offer Tesla partnership in this region, I can be responsible for expanding in this region, building sc, store, supercharging network etc.We have really unique location from where a lot of cars are being exported in Asia, Russia, etc. and nothing reads Tesla in radius of about 2000mi.
@camalaio
GM sells new keys for 20-40 bucks, which includes very easy DIY programming instruction.
Anyone can program it via physical access to vehicle for certain period of time (30mins or so), absolutely no tools needed.
@brkaus
Right, that's what I am saying. I hope Tesla implements this asap, and then ppl like me will not have to drive to sc because of that.
@Wildbill @camalaio @MrFusion
Thanks for the options,
1) I would love if Tesla sells me new programmed key thru Tesla account / website or app.
2) I would love if Tesla connects remotely and allows me to register new key with their "Service Mode", or whatever mode, like they do in sc.
I am a tech guy, I take responsibilities, would sign a waiver if needed, even if this service was paid, like GM's subscriptions.
It would also be interesting for Tesla business-wise while providing next level tech support for the advanced Tesla owners.
3) I would not hesitate to send any module + new keys for programming to Tesla, but never been offered that solution from support.
I have no idea how to get to tier2 support and be able to explain all these. Tier1 support (and call center) just forwards you to service center.
P.S.
4) If someone from Tesla reads this, I would like to offer Tesla partnership in this region, I can be responsible for expanding in this region, building sc, store, supercharging network etc.We have really unique location from where a lot of cars are being exported in Asia, Russia, etc. and nothing reads Tesla in radius of about 2000mi.
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It’s a bit risky to take on a car where service is 2,000 miles away but you have to applaud the effort. Not sure what’s the point of kick OP when he’s down. With that said:
It’s such an extreme corner case that it makes no sense for Tesla to devote any resources to accommodate this scenario.
Can try pay for a tech to fly to you to resolve the problem?
Shipping might another an alternative?
Suck it up and make a road trip out of it and store multiple fobs and keycards safely going forward.
It’s such an extreme corner case that it makes no sense for Tesla to devote any resources to accommodate this scenario.
Can try pay for a tech to fly to you to resolve the problem?
Shipping might another an alternative?
Suck it up and make a road trip out of it and store multiple fobs and keycards safely going forward.
My guess is that Tesla will do nothing to help this situation. They really don't like having their cars operating in countries where the car isn't offered for sale.
It’s a bit risky to take on a car where service is 2,000 miles away but you have to applaud the effort. Not sure what’s the point of kick OP when he’s down. With that said:
It’s such an extreme corner case that it makes no sense for Tesla to devote any resources to accommodate this scenario.
Can try pay for a tech to fly to you to resolve the problem?
Shipping might another an alternative?
Suck it up and make a road trip out of it and store multiple fobs and keycards safely going forward.
Fernand
Active Member
If you have the patience there are US phone numbers on the Tesla web site that will in time get you through to support people at different levels.
The Android app doesn't work correctly on my phone and that prevents making a service appointment. But by waiting on hold for an hour I was able to reach someone. Try that, and hopefully they can escalate the problem to more qualified people who can help you.
As to all the people here who can't imagine having a car elsewhere than in an orderly region with working street lights, no bullet holes and service nearby, maybe try a little harder, I mean on the imagination.
The Android app doesn't work correctly on my phone and that prevents making a service appointment. But by waiting on hold for an hour I was able to reach someone. Try that, and hopefully they can escalate the problem to more qualified people who can help you.
As to all the people here who can't imagine having a car elsewhere than in an orderly region with working street lights, no bullet holes and service nearby, maybe try a little harder, I mean on the imagination.
Watts_Up
Well-Known Member
Few days ago, my car locked itself with my wallet containing my entry card and my phone inside, while I had just exited my car .....Hello all,
I have lost all key cards of my M3, fortunately I can drive car via mobile app, thanks to Tesla's genius engineering team,
bought new key card set from Tesla.com but cannot add them, car asks for existing keys approval which I have lost.
Even when I try to add phone as phone key, it asks for existing card approval
Contacted Tesla, was told to go to service center, but it's not possible nearest one is 2000 miles away from me with no chargers on the road.
Dear Tesla, this feature can be improved, when I am vehicle owner and have mobile access to vehicle, why cannot I add a new card to it?
Before Tesla does that, let's talk technical:
Since card is NFC, means info is stored somewhere on reader side,
Can the card info be extracted from security controller eeprom and be written to new key card?
I have no idea how this was possible because I just used my phone to entered inside my car and put the phone on the wireless charger?
Luckily I was in my garage and I was able to get an extra key card in my home.
Since, I'm considering hiding an extra card inside the frunk.
So if this occur in a remote location, I could still open the frunk with a small battery and find my hidden access card.
This isn’t necessary. I asked to purchase two extra key cards when we picked up our new M3. The delivery specialist just went into the service area and came back with programmed cards. All the while the car was sitting in the front of the service center.
Read thru this thread and curious if this is for a salvaged car that came with no key cards?
Speaking to having an extra set of key cards on hand, a friend of mine in the States recently went on a trip and knowing he relied on his phone as a key, I made a point of suggesting he take his key card with him in case something happened to his phone—lost, stolen, dropped and broken. He thought he did but couldn’t find it later in his hotel room. He was able to drive to a Tesla SC/Store a bit away and buy a set of cards and the SC programmed them for him. BTW think he was charged something like $10-15 to do so. At least he drove home feeling a bit less concerned. I bought a set of cards last year and have as backup in case my purse were to be stolen and my husband was unreachable with his card for my car.
I’m sure there are a lot of individuals who would love to steal Teslas so appreciate how secure they are and how it might be difficult to rekey in some instances. Until there’s a service center in a country where one’s identity can be verified in person, I rather like that level of security. I can also appreciate loving Teslas and wanting them to be sold in one’s country. I know want-to-be owners in parts of Eastern Europe were very happy to have distribution this past year. In the meantime I’d look very hard for my card keys and be sure my phone stayed charged and accessible. 2K miles would deter most people from wanting a Tesla in that case.
Speaking to having an extra set of key cards on hand, a friend of mine in the States recently went on a trip and knowing he relied on his phone as a key, I made a point of suggesting he take his key card with him in case something happened to his phone—lost, stolen, dropped and broken. He thought he did but couldn’t find it later in his hotel room. He was able to drive to a Tesla SC/Store a bit away and buy a set of cards and the SC programmed them for him. BTW think he was charged something like $10-15 to do so. At least he drove home feeling a bit less concerned. I bought a set of cards last year and have as backup in case my purse were to be stolen and my husband was unreachable with his card for my car.
I’m sure there are a lot of individuals who would love to steal Teslas so appreciate how secure they are and how it might be difficult to rekey in some instances. Until there’s a service center in a country where one’s identity can be verified in person, I rather like that level of security. I can also appreciate loving Teslas and wanting them to be sold in one’s country. I know want-to-be owners in parts of Eastern Europe were very happy to have distribution this past year. In the meantime I’d look very hard for my card keys and be sure my phone stayed charged and accessible. 2K miles would deter most people from wanting a Tesla in that case.
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diamond.g
Active Member
If you get Tesla toolbox access you should be able to add the key cards to the vehicle. Or at least I am pretty sure that is how they would do it if you lost both cards normally.
Candleflame
Active Member
Hes in eastern europe/middle east, not in uncivilisied america. He can drive the entire 2900km northern route via CSS DC charging. And even if he takes the southern route via turkey (the same lenght) he has three phase and type 2 everywhere.
I'm saying.... ROAD TRIP.
Had the same issue recently of losing both original key cards. I ordered 2 new replacement key cards online, but couldn’t activate them (requires an already “active” key card to add the new ones). I luckily have a linked “key fob” that I used in place and was able to activate the new key cards. Amen!
P.S. I was also then able to delete the lost key card (which was not allowed unless there was an already linked key card). Which makes you think - there’s a possibility of someone out there who could unlock your Tesla with that lost key card (but thank goodness for PIN to drive!)
P.S. I was also then able to delete the lost key card (which was not allowed unless there was an already linked key card). Which makes you think - there’s a possibility of someone out there who could unlock your Tesla with that lost key card (but thank goodness for PIN to drive!)
