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Am I supposed to receive an e-mail confirmation or?

Discussion in 'Model 3' started by Infoe, Mar 31, 2016.

  1. Infoe

    Infoe Member

    Joined:
    Mar 15, 2016
    Messages:
    25
    Location:
    Miami Florida
    I know I was charged the $1000 because my apple pay shows the tesla charge, but since its only a one screen reservation and no print out or anything an email confirmation would be nice :)
     
  2. AkalStation

    AkalStation Member

    Joined:
    Dec 19, 2013
    Messages:
    42
    Location:
    Allentown, PA
    I also am wondering this as well. I did not receive a confirmation email. I thought I saw on the screen that it said they will be sending out confirmation emails within 24 hours. Can anyone else on the east coast confirm they reserved and also *didn't* get an email yet?
     
  3. Brad_NC

    Brad_NC Member

    Joined:
    Feb 20, 2016
    Messages:
    212
    Location:
    Charlotte, NC
    You will get an email. I did.
     
  4. Mr. Watts

    Mr. Watts Member

    Joined:
    Mar 4, 2016
    Messages:
    24
    Location:
    Tri-State
    Yeah. Got my email not too long ago Screenshot_20160331-103813~2.png
     
  5. AkalStation

    AkalStation Member

    Joined:
    Dec 19, 2013
    Messages:
    42
    Location:
    Allentown, PA
    How long after taking the pre-order did your email come through?
     
  6. AkalStation

    AkalStation Member

    Joined:
    Dec 19, 2013
    Messages:
    42
    Location:
    Allentown, PA
    Hmmm, I'm getting nervous. I was one of the first in line at 10 and still nothing.
     
  7. vjason

    vjason Member

    Joined:
    Sep 15, 2015
    Messages:
    119
    Location:
    Raleigh, NC
    Finished my reservation at 10:11AM, no e-mail yet either.

    On the bright side, I see an authorization for $1000 on my credit card, so at least I know the form worked.

    Guess I have to be patient....
     
  8. Infoe

    Infoe Member

    Joined:
    Mar 15, 2016
    Messages:
    25
    Location:
    Miami Florida
    update: Order placed at 10:05am EST, E-Mail confirmation received at 10:51AM Est!
     
  9. kmtl

    kmtl Member

    Joined:
    May 31, 2015
    Messages:
    82
    Location:
    Cincinnati, OH
    Same here - no email about 40 mins after placing deposit. Trying to view MyTesla to see if it's there but the Tesla site is not responding.
     
  10. mond81

    mond81 Member

    Joined:
    Mar 25, 2016
    Messages:
    11
    Location:
    Los Angeles, CA
    Placed order at about 10:20 AM, email came through a few minutes later for creating a password on the tesla site. I created it, then got an email with a confirmation. Not sure if creating it spurred the confirmation, I think not and the confirmation would have come anyway. But then I was able to log into my account and see my reservation number.

    Granted, I got lucky and was able to do it in Italy in person for a US delivery because I'm traveling. So the system traffic was low since the US stores hadn't opened yet.
     
  11. Mr. Watts

    Mr. Watts Member

    Joined:
    Mar 4, 2016
    Messages:
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    Location:
    Tri-State
    I was second and completed my order at exactly 10:03 am. So about 30 mins.
     
  12. Brad_NC

    Brad_NC Member

    Joined:
    Feb 20, 2016
    Messages:
    212
    Location:
    Charlotte, NC
    I was first in Charlotte, NC, finishing at about 10:02-10:03am... My email was delivered at 10:13am. Right at the same time, my CC company told me that a purchase was made at Tesla for $1,000.00 (I always get these emails when I buy something).
     
  13. rhambus

    rhambus Member

    Joined:
    Mar 31, 2016
    Messages:
    19
    Location:
    Apex, NC
    I was 44th in line at the Raleigh store and put in my deposit around 10:35. No email yet, but the deposit did go through to my CC.
     
  14. stupot42

    stupot42 Member

    Joined:
    Mar 23, 2016
    Messages:
    22
    Location:
    UK
    I've just tried to login to the Tesla site and I've just been timing out over and over... I think the servers are busy. Be patient... it'll come.
     
  15. pmich80

    pmich80 Between U and me I'm giddy waitin' for the Model ≡

    Joined:
    Mar 21, 2016
    Messages:
    164
    Location:
    Toronto
    Dont worry for some of you. Mine took almost 40 minutes before i got the confirmation.
     
  16. Trev Page

    Trev Page Member

    Joined:
    Sep 21, 2012
    Messages:
    576
    Location:
    Aurora, Ontario, Canada
    Got mine about 3 minutes after the reservation was done.
     
  17. mrounds

    mrounds Member

    Joined:
    Jul 3, 2013
    Messages:
    24
    Location:
    Pelham, New Hampshire, United States
    Having the same issue, just called the Dedham store and was told their systems are swamped, wait 2-3 hours and be worried if nothing after 24 hours.
     
  18. xmetal

    xmetal Member

    Joined:
    Dec 28, 2014
    Messages:
    101
    Location:
    Sarasota, FL
    Their IT is definitely getting hammered, tesla.com and the My Tesla area is clearly quite slow and they did give themselves 24 hours to get the email to you. I'm sure it will come. My charge was approved and shows in my bank, but it will be nice when I see stuff in the My Tesla part of the website. ;)
     
  19. hiroshiy

    hiroshiy Active Member

    Joined:
    Apr 6, 2013
    Messages:
    1,540
    Location:
    Tokyo, Japan
    I reserved one yesterday your time (don't worry ours are RHD), and I got email confirmation instantly. Also I can see my reservation in My Tesla.
     
  20. Josh the German

    Joined:
    Jan 1, 2016
    Messages:
    59
    Location:
    Bamberg, Germany
    Hi folks,

    my son (12) and I have put down our reservation today 03/31st/2016 11:56 MESZ and visited the really remarkable railroad museum in Nuremberg after we have made our first step to finish OUR steam-engine age. A wonderful day, simply a perfect day ... :)

    Best regards from Germany

    Josh
     

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