Been having issues activating climate controls remotely on both my 2018 Model 3 and my GF's 2023 Model Y. For the last few weeks, trying to turn the climate on via the app results in a timeout error. Both cars have been rebooted, apps have been force quit and restarted, everything (cars and apps) is on the latest available software version. Anyone else having this issue?
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Anyone else having issue with remote climate controls lately?
- Thread starter kpedraja
- Start date
Black306
Active Member
Are you getting this error?
teslamotorsclub.com
Anyone else getting this recently - "An unexpected error occurred, please try again"
Over the weekend, I was trying to start/stop charging my car (at home) via the app and received an "An unexpected error occurred, please try again" error message. Tried rebooting the car, rebooting the phone, force-quit the app, and disconnected the phone from WiFi (car was on WiFi). Then today...
teslamotorsclub.com
PianoAl
Active Member
Ice found that sometimes the app takes forever to connect with the car. Perhaps this is just a manifestation of that.
YES! I thought something was wrong wtih my car but I found that waiting for the app to "connect" to the car instead of it saying "last seen xx minutes ago" helps with avoiding the error. That being said, it took a few tries earlier today...
Yep, pretty annoying. It also isn’t remembering seat warmer settings and have to reselect it every time. I’d prefer to not have the scorched butt setting 
. First world problems I suppose.
. First world problems I suppose.No the error is something like “Command failed. Try again’Are you getting this error?
Anyone else getting this recently - "An unexpected error occurred, please try again"
Over the weekend, I was trying to start/stop charging my car (at home) via the app and received an "An unexpected error occurred, please try again" error message. Tried rebooting the car, rebooting the phone, force-quit the app, and disconnected the phone from WiFi (car was on WiFi). Then today...
S&B's M3
Member
Ironman793
Member
I've had this problem for quite a while now and it seems to be getting worse. I also tried all of the suggestions, updated app, rebooted car, airplane mode on then off it's ridiculous! When you have a car that can practically drive itself but you can't remotely turn on the heater it should be embarrassing for Tesla.
Please let us know how you make out with the service request. I'm curious to hear what excuse Tesla gives you for it not working.
Service has done a remote check. Nothing wrong. Asked me to note down exact time when trying to remote heating up interior. Guess what, no need to note down anything since last few days. Somehow works flawless...!
Ironman793
Member
I bought my Tesla Model 3 a few weeks ago, and I have had this issue since day one (as far as I can recall). I noticed that it will work if I clear the app cache, force stop it, restart it, and then try the climate button. But that is totally inconvenient and time-consuming. I want to try waiting for a reconnect like @69KWH suggested because that would make sense. The app totally lags to reconnect to the car after opening and that reconnect time would align with the amount of attempts that I usually have to make before it works. It would also make sense from the app clearing procedure I mentioned, since that procedure would theoretically force the app to reconnect quicker. It would seem that this climate control response problem is a byproduct of the app taking forever to reconnect every time that I open it. I will pay closer attention now to these details and see if the climate controls are related to the overall connection issues. I will also try adding my Tesla app to my split tunneling on my VPN in case the connection issues are related to VPN use. I have found that a VPN is the issue with connection stuff the majority of the time (because app makers are lazy and don't account for security-minded/privacy-minded VPN users... even though VPN use is more and more mainstream nowadays). I will report back here in a bit with my results.
And yeah, @Ironman793 is totally correct imo - Tesla should take some pride in their techie and high-class reputation and make sure their app is working correctly (like not taking forever to reconnect to the car).
I am curious if this problem is only happening with Android users and/or specific devices or with all devices and mobile OS. I am running the app on an Android Galaxy S23 myself.
And yeah, @Ironman793 is totally correct imo - Tesla should take some pride in their techie and high-class reputation and make sure their app is working correctly (like not taking forever to reconnect to the car).
I am curious if this problem is only happening with Android users and/or specific devices or with all devices and mobile OS. I am running the app on an Android Galaxy S23 myself.
Same here. Car has a great cell signal and full wifi. It just takes so long to wake it up and the app to no respond the last few months.
Hopefully they can add more servers to the farm and get this back to working like it used to.
Hopefully they can add more servers to the farm and get this back to working like it used to.
I can verify with my tests that, for me, the climate control not responding to my input is 100% a conseqence of the connection to the car. Once the app changes from "'last seen x hours ago" to "parked", the climate control responds to my input 100% of the time. The reconnect is almost always slow though, usually taking about 1 minute to 3 minutes. I am in central L.A. county too, so connection signal is not the issue.
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