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I can appreciate your situation, but it raises several interesting points (pardon the length of the following response).I agree. I don't own a smart phone, so scheduling service had to be done through my wife's tablet. That went OK, only but without being able to receive texts, it was a little difficult to get the service completed.
I acknowledge that I'm an outlier, but I think it should be possible to schedule service via the web.
Have you checked if you can on the tesla website from a computer browser?
I think the age of desktop-primary and mobile-app-secondary is drawing to a close
So back to the complaint of "I want to use the desktop instead of the smartphone app", I hear you but I'm saying the desktop is not intrinsically the natural or preferred interface for that group of customers who happen to shun smartphones.
I get ya. I'm an outlier, as I said, and you can't cater to everyone. I understand that. But in this case we have a multi-multi-billion dollar tech company that seems unwilling to modify their website that already sells things to add this one additional "product". Making that change is the kind of task you assign a new hire to do on their first day and expect to be done in a week. It more smacks of pushing every little thing to the app, even when it's not necessary to do so, much like service is now.I can appreciate your situation, but it raises several interesting points (pardon the length of the following response).
I don't know your, nor the OP's personal reasons for not having or wanting a smartphone. Perhaps you never got comfortable with the graphical touch-screen UI paradigm (yet you're OK if not thrilled with with the Tesla UI). Perhaps you prefer to be more private and anonymous, which is very difficult to do within the ecosystem of almost any smartphone OS. But whatever the case, I think you might pause and ask yourself why the desktop-accessible website should be considered the obvious alternative or backstop for people in your situation.
Desktop browsers were the primary high-tech vehicle for the rise of the internet from the late 1990s through about the mid-2010s. Not a tremendously long period of time in the context of our civilization or even our lifetimes. During that time, it was quite common to hear people make frustrated complaints about the progressive disappearance of telephone-based customer service, i.e. the ability to interact with a knowledgeable human to make inquiries, arrange a purchase or service, or to resolve a problem. I still prefer that method but I don't spend too much of my energy complaining about it.
I'm now on the threshold between middle-age and old-age. I was right there with mainframe and minicomputer usage and then the rise of the desktop computer. I've kept up with smartphones also, since their beginning. But a few years ago I noted with some surprise that my young adult children gravitated more to smartphones for internet consumption, not to mention the common syndrome of almost completely abandoning voice-phone usage for any communication. However, due to my own eyesight issues I've also greatly reduced my usage of the desktop and I prefer a big handheld smartphone with my uncorrected nearsighted eyes. For me it's the mid-distance that is most difficult. (When driving with my distance correction, I'm quite annoyed with Tesla's lack of concern to make the simplest adjustments regarding readability and optional speech interaction, but that's another subject.)
Bottom line is that for me, the app is not a problem and I would now use it in preference to the website. I think the age of desktop-primary and mobile-app-secondary is drawing to a close, with the new preference being for the mobile app if programming resources are limited - but supporting all desktops and all smartphones equally is obviously even better.
My very elderly parents are retired scientists who programmed and used electronic computers since almost the beginning, then were late but eventually enthusiastic adopters of mouse-driven desktops, and never became comfortable with touchscreen smartphones. My dad uses a tablet occasionally and grudgingly. Though I think a Tesla, after one or two more years of development, might be the safest car for him to be driving, I could honestly never suggest it to him in good conscience, because the touchscreen UI would just be too great a hurdle. He doesn't need that confusion and learning curve added to the driving experience.
And here's the irony of this topic for me: I would prefer to get him in the habit of taking Uber or Lyft instead of driving himself, but to do so effectively you have to have the smartphone app! I'm frankly stunned that Uber hasn't developed an easy-to-use phone dispatching service for this non-smartphone demographic. Even blind smartphone users have to contend with the app via the seemingly very awkward voice-accessibility extensions in Android and iOS.
So back to the complaint of "I want to use the desktop instead of the smartphone app", I hear you but I'm saying the desktop is not intrinsically the natural or preferred interface for that group of customers who happen to shun smartphones. What about telephone calls with either human or robot at the other end? What about people who would rather sit down and write a letter with enclosed check for payment? What about people who would like to drive down to the office and conduct their business in person, pay with cash on the barrelhead? I can sympathize with any of those but not surprisingly, they're not going to happen with Tesla in 2022.
I thought you could subscribe to Premium Connectivity via the screen in the car as well. At least I can either monthly or yearly:Premium Connectivity subscriptions are now app-only. See attached photo. The website will still take your credit card but not for Premium Connectivity. It's only for ordering accessories and supercharging now.
Not any more:I thought you could subscribe to Premium Connectivity via the screen in the car as well.
I was referring to the payment option on the web site:Thanks @MP3Mike . I believe the note that says it requires the Mobile app version 4.6 and above is only for some specific features of connectivity, like being able to see the live camera feed... I don't think it's about requiring the app to get connectivity...
The future got real? Please expand on that.You mistake a short-term trend for a long-term trend. Facebook is the future and every human must have a Facebook account and post everything they're doing to it all the time... until the trend ends. How often do you post to Facebook now compared to 5 or 10 years ago? What happened to the future? It got real and unnecessary mobile apps are next. A web browser is an app which functions as a digital sandbox to protect you. You don't need to forgo that protection in order to update a credit card or opt in to a service. As with Facebook, when you install and run an unnecessary app on your phone, *you* are the product. The trend will eventually move against this and the technological path forward will righten itself as it always does.
This has nothing to do with desktop vs mobile. Mobile devices have web browsers too. This is about forcing people into the role of a product. To do so willingly is one thing but to be sold a car without that requirement and then have it forced onto you after the fact is garbage.
Sure, reality deviated from and subsequently reverted to the mean.The future got real? Please expand on that.
App within apps? Yes. Like browser extensions. Now you've got it. Not "install my standalone app to update your credit card".We're on the verge of a post-app world where apps are a foregone conclusion and they're spawning min-apps (widgets). If anything, the mini-app is what's next.
No, it's like buying a laptop, installing Linux, cruising for awhile, and then all of a sudden seeing the hardware disable itself because it realizes it isn't running Windows.It's like buying a laptop and being upset that at some point the OS/software needs the internet to do something.
Not if the desktop app IS the main way you access 99% of all of the other functionality. And if I was really that opposed to having an app, I'd download it, do what I needed to and then delete it. It takes 10s to install and less than that to delete. Even if I have to do that every few years, it's NBD.Maybe if I put it this way. Would you be ok with installing an app on your *desktop* to update your Premium Connectivity credit card? It's the same thing.
Not if the desktop app IS the main way you access 99% of all of the other functionality.
It's about being forced into the role of a product as described earlier:Do you not like Apps in general? Or something about the Tesla app? What is the concern?
Install and delete it? Or do you mean install it (instantly increasing your device's attack surface and vulnerability to security issues), grant it intrusive permissions over your device, agree to enter into an abusive legal contract with the company behind it, provide it with your personal information, link it and all of the above with your Tesla account, link it and all of the above with your vehicle and your vehicle's technology, "delete" it, and carry its cruft on your device forever? And do it all over again the next time you need to update your card.Any reason you can't install, update your credit card, and then delete?