Australian Model 3 Waiting Room

[richardnau]

Good point, and totally agree.

Just to clarify I'm not upset with them at all, I do think they could improve the customer experience by utilising some more communications, which is why I passed feedback on to them.

For a tech company something automated along the lines of 'hey your car just came off the production line' , 'your car has just been loaded up on a ship' etc, etc would improve the customer experience without a huge amount of effort (could be wrong there, I don't know the ins and outs of their logistic system)

Yep, you COULD do all of that. And then the Stinkship happens and you regret what has instantly (and through no fault of yours) turned into an 'over-promised and under-delivered' marketing nightmare.

The solution is to supply customers' orders out of stock. (Tesla was trying to get to this point with Model Y stock that was coming on Stinkship.) Then you can manage all the supply chain issues invisibly (in the background). Tesla Australia is already taking steps to simplify their ordering and stock-holding: minimising SKUs/variants being the first and most impactful thing you can do as an importer. You always want your stock to be 'narrow but deep'. Offering and selling 'wide but shallow' is a recipe for customer dissatisfaction.

(Learnings from a career in specialist technology distribution.)

 

[X Æ A-12]

Yep, you COULD do all of that. And then the Stinkship happens and you regret what has instantly (and through no fault of yours) turned into an 'over-promised and under-delivered' marketing nightmare.

The solution is to supply customers' orders out of stock. (Tesla was trying to get to this point with Model Y stock that was coming on Stinkship.) Then you can manage all the supply chain issues invisibly (in the background). Tesla Australia is already taking steps to simplify their ordering and stock-holding: minimising SKUs/variants being the first and most impactful thing you can do as an importer. You always want your stock to be 'narrow but deep'. Offering and selling 'wide but shallow' is a recipe for customer dissatisfaction.

(Learnings from a career in specialist technology distribution.)

Exactly my thoughts, it works great but builds anticipation for the customer then when it fails the burn is worse.

 

[X Æ A-12]

Broke the system

 

[e-enthusiast30]

Granted (long time without communication), but when did they promise that you'd have your car? Jan to Mar? Well, that window hasn't opened yet...

Normal people (no-one participating in this thread) would know nothing more than 'my car is due Jan to Mar 2024', and will be waiting more or less patiently. Absence of new news would indicate to the 'normals' that the window is still the window.

The enthusiastic few on here have been speculating, extrapolating, hoping, theorising that our cars will come on DJ (and they probably ARE coming on DJ). We've done our sleuthing. We can almost smell the fake leather. We can almost hear the thunks. "So close, but yet so far." And yet I'm not sure that there's been a failure in communications - because there's still a three-month-long window for delivery.

(@dronus - maybe they promised you something more because your order converted from pre-Highland to Highland. For me (ordered mid- Sep), I am excited for every little bit of information I can glean. And I'm frustrated when I have connected loads of dots but the picture is yet incomplete. But I don't feel like Tesla owes me any more communication than they've sent me. Maybe that's just me. I've always been an apologist for others. As a manager, I was a pretty-good encourager and nurturer - but I was not good at the hard-nosed performance management issues.)

100% agree with you, we’ve brought this on ourselves in our eager pursuit for info/dot connecting/assumptions and speculations. Certainly not upset at Tesla for that, but as such a progressive and data driven company, some more data insights into the ordering/assignment and delivery process might go a long way in keeping us eager beavers from pestering them (or maybe not)

But you are right, the estimated delivery window given is just that. The most accurate piece of data we have to go off, until it’s updated/changed for individuals.

 

[dronus]

Yeah i agree with all the above and im not angry at all, everything comes when the time is right.
I have long accepted that my order in august for a 2023 model 3 which was scheduled for october got bumped out, and i think being how it has been has done me a favor as ill have a better car in the end.

Its all good and time is something i have plenty of.

Its maybe just a little more communication would be nice, but i forgive them and move on

 

[X Æ A-12]

Yeah i agree with all the above and im not angry at all, everything comes when the time is right.
I have long accepted that my order in august for a 2023 model 3 which was scheduled for october got bumped out, and i think being how it has been has done me a favor as ill have a better car in the end.

Its all good and time is something i have plenty of.

Its maybe just a little more communication would be nice, but i forgive them and move on

Maybe we all just need a little less communication

Nah this thread keeps our dreams alive and @dronus’s bank account below his NL payout

 

[X Æ A-12]

So some more data and confirmation, my car is sitting on DJ right now. From Tesla

 

[X Æ A-12]

@dronus @e-enthusiast30 @Jules22 ^^^

 

[Jules22]

Did you get the email or SMS already?

 

[X Æ A-12]

Tesla replied to my message (SMS) asking if it was on Don Juan with “Hi Paul, your car is on Don Juan”. Dj gets into PK on the 1st at 2300.

@Jules22

 

[X Æ A-12]

Also aligns with the delivery date of Jan 6 - Jan 27

 

[dronus]

Tesla replied to my message (SMS) asking if it was on Don Juan with “Hi Paul, your car is on Don Juan”. Dj gets into PK on the 1st at 2300.

@Jules22

Thats awesome news! Few days ahead of schedule now

 

[X Æ A-12]

Thats awesome news! Few days ahead of schedule now

I think it give hope to the fact there are a bunch of vins sitting on DJ waiting to be given out.

 

[dronus]

I think it give hope to the fact there are a bunch of vins sitting on DJ waiting to be given out.

It will all come good in good time

 

[X Æ A-12]

Good time will be sooner then your Buddhist mindset, I promise.

 

[dronus]

Good time will be sooner then your Buddhist mindset, I promise.

In the meantime have you worked out how to defeat traction control so you can do the worlds biggest burn out in the closest spoon drain on delivery day?

 

[StealthGrey]

In the meantime have you worked out how to defeat traction control so you can do the worlds biggest burn out in the closest spoon drain on delivery day?

I'm already ready to unplug some wheel speed sensors upon delivery so I can leave Adelaide Airport sideways screaming "Shove this up your VIN" as I head down sir Donald Bradman drive in a plume of Michelin e Primacy generated smoke.

 

[dronus]

Maybe we all just need a little less communication

Nah this thread keeps our dreams alive and @dronus’s bank account below his NL payout

Im just gonna drop the cash in the NL account so i cant touch it haha

 

[X Æ A-12]

In the meantime have you worked out how to defeat traction control so you can do the worlds biggest burn out in the closest spoon drain on delivery day?

Help me do this

 

[edy80y]

Centre console tray done.

Next up Arm Rest tray and shopping bag hook