FWIW Chris, in the last year I think I've called twice. I don't believe the individual I was referring to has called at all. Earlier, I agreed with you 99%. I think people seeing others who ordered after they did routinely getting delivery, get a free call to get assurance all is in order. The alternative is, as you pointed out, people go manic, mob mentality and that's when the entire system breaks down.
And those two times were not 'where is my car' calls. My delivery point was dedham, ma and dedham cannot sell cars into ct. Significantly different issue. FWIW