Bass is back

[CK_Stuggi]

Methinks this is all in your heads...

See, it doesn't affect everyone. So if it doesn't affect you, I'm happy for you, but please don't clutter the thread with these completely unhelpful comments.
The goal is for people who have the issue to establish what is wrong, find procedures to verify it and track what firmware version it started with, and eventually verify if another one fixed it.

 

[Decibelle]

I used the 10 setting for Bass because 8 wasn't deep enough for most music. I'm not sure if the "new" 8 is the same as the old 8, but it definitely is too low for me. Please bring back the full scale.

 

[ahkahn]

OK, so there is something to this. I noticed the improved bass when I updated to .16 the other day. This morning, I heard the bass just fine.

Just got into the car and noticed immediately the bass was missing. I adjusted the equalizer, and literally zero difference in sound between 8 and 0. Small/minimal difference between 0 and -8.

Very odd.

Edit- rebooted the MCU and no difference.

 

[Doanster1]

A sticky bit is definitely not being retained.
I was having all sorts of phone/BT issues where the call would connect just fine, but no audio was passed to the car. I rebooted three or four times before I could hear audio when making calls. It would then drop calls after ~30secs. After rebooting a fifth time, the my phone appeared to work with no porbelms and... the bass was back!
Not only was it back, but it sounded a bit boomy so I turned the slider down a bit. The saga continues...

 

[ahkahn]

A sticky bit is definitely not being retained.
I was having all sorts of phone/BT issues where the call would connect just fine, but no audio was passed to the car. I rebooted three or four times before I could hear audio when making calls. It would then drop calls after ~30secs. After rebooting a fifth time, the my phone appeared to work with no porbelms and... the bass was back!
Not only was it back, but it sounded a bit boomy so I turned the slider down a bit. The saga continues...

Wow. I have had the problem with the no audio for quite a while... I've seen it referenced in a different thread, and is a known issue between Tesla and Apple.

Interesting about the bass working fine after several reboots. I'll have to try that tomorrow.

 

[X Fan]

I guess .16 depends on the ear of the driver.....my FLAC files sound terrific again with a lot of punch listening to some jazz today at level 7

 

[P100DHG.]

Tried in .12 and zero difference. I miss my settings. WTF were they thinking?

 

[Doanster1]

I guess .16 depends on the ear of the driver.....my FLAC files sound terrific again with a lot of punch listening to some jazz today at level 7

Like I said earlier, all of my listening has been via Slacker so audio source can def have an impact.
I haven’t tried my own music via jump drive yet.

 

[ahkahn]

I guess .16 depends on the ear of the driver.....my FLAC files sound terrific again with a lot of punch listening to some jazz today at level 7

Here's the issue though: Mine was fantastic after updating to .16. It later lost it's bass, almost as if the subwoofer was disconnected. Zero discernible difference between setting 0 and setting 8.

 

[Raechris]

Like I said earlier, all of my listening has been via Slacker so audio source can def have an impact.
I haven’t tried my own music via jump drive yet.

Where did you find / get the Tesla slacker login credentials? I have wondered if I was hearing high bit rate?
My problem has been volume since update when sliders changed 8 is the new 5. Bass, seems to me, depends on the source material and how good it is. I feel older slacker material is of poor bitrate or quality

 

[Hood7]

Where did you find / get the Tesla slacker login credentials? I have wondered if I was hearing high bit rate?
My problem has been volume since update when sliders changed 8 is the new 5. Bass, seems to me, depends on the source material and how good it is. I feel older slacker material is of poor bitrate or quality

You need to email Tesla service and request your car’s Slacker user is and password - you have to include your VIN with the request so they can give you that VIN’s userid/password. Then sign in to slacker (on a computer) with those account credentials, go to settings and make sure highest quality/bitrate is selected.

 

[Doanster1]

@Raechris your question has been answered. I emailed service and they responded in less than one day with my car’s credentials.

Question/poll for everyone else: when the bass is not present, have you tried switching audio sources (XM, BT stream via phone, etc.)? I’m wondering if this is a Slacker issue or not (or slacker in combo with FW update). My bass hasn’t gone away again yet, so can’t confirm, but will run the experiment if it happens again.

 

[ahkahn]

@Raechris your question has been answered. I emailed service and they responded in less than one day with my car’s credentials.

Question/poll for everyone else: when the bass is not present, have you tried switching audio sources (XM, BT stream via phone, etc.)? I’m wondering if this is a Slacker issue or not (or slacker in combo with FW update). My bass hasn’t gone away again yet, so can’t confirm, but will run the experiment if it happens again.

In my case it is not limited to just Slacker. I switched over to radio and it was the same situation.

 

[Decibelle]

Same here, not only Slacker. Hopefully enough people will contact Tesla and let them know the sound is definitely substandard compared to earlier.

 

[sorka]

I accidentally realized a few weeks ago that if you move any of the EQ sliders the quality returns.

You beat me to it. I've noticed this twice after two software updates. The EQ was reset to zero but the sliders weren't. As soon as you move ANY slider in any direction up or down even just a notch, the system reads the slider levels and sets the EQ.

My fear is that this is what happened to the OP and that the problem of 30 hz bass being gone hasn't really been fixed.

 

[daktari]

What if you try to møve the fader around? My rear door speakers (standard) almost make no sound on 10.4. Should they not have at least a hint of treble and bass?

 

[Raechris]

You need to email Tesla service and request your car’s Slacker user is and password - you have to include your VIN with the request so they can give you that VIN’s userid/password. Then sign in to slacker (on a computer) with those account credentials, go to settings and make sure highest quality/bitrate is selected.

Thank you

 

[selfbp]

This is insane people all the way to .16 and I’m still on .4 (which killed my bass as well as my sliders are showing the same thing)

 

[Decibelle]

Where can we send the request to have this change reversed? I tried the online "Contact us", but there is no option for current owners who want to ask or give feedback.

 

[Joelgjr]

Where can we send the request to have this change reversed? I tried the online "Contact us", but there is no option for current owners who want to ask or give feedback.

Call your service center
do a bug report in your car
send a message in your tesla account
call tesla support
all of the above