If someone wants to try and figure out what the issue is, so you know the most effective next steps to take, it sounds like you might want to start with the Registrar appointed under the Vehicle Sales Authority, since that entity seems to have been delegated the power, via an Administrative Agreement with the Province, to enforce the Motor Dealer Act, and it's the Registrar that has the power to (among other things), "Require compliance with the MDA and its Regulations", and "Investigate consumer complaints involving transactions with licensed motor dealers".
https://mvsabc.com/v1/wp-content/uploads/2015/05/VSA-Fact-Sheet_VSA-Legislative-Authority.pdf
https://mvsabc.com/v1/wp-content/uploads/2015/05/VSA-Fact-Sheet_VSA-Legislative-Authority.pdf