Bluetooth + Wi-Fi Stuck on Initalizing

[caleb_cissna15]

Hey everyone,

Apologies if this has been discussed already. I just purchased a 2016 P90DL, and I’m already having issues. I cannot get the Bluetooth to connect to my phone, or the Wi-Fi to connect to my house. Both menus get stuck on the initalizing screen, and never make it past. I’ve reset the screen using the steering wheel buttons twice, but it’s still persisting. Any suggestions?

 

[EVRider-FL]

For the Bluetooth issue, make sure Bluetooth is enabled on both the phone and in the Tesla app settings. For WiFi, try using 2.4GHz if you’re currently using 5GHz. You can also try to connect the car to your phone’s WiFi hotspot to rule out a WiFi hardware issue.

 

[caleb_cissna15]

The issue I’m having is it won’t connect to anything, because the car gets stuck on the “Bluetooth/Wi-Fi” initlizing screen, and doesn’t move past that.

 

[EVRider-FL]

Make a service appointment. Might be a bad antenna.

 

[gaswalla]

sounds like you have MCU1?

 

[DerbyDave]

I agree it sounds like MCU1 needs to be upgraded or fixed.

 

[caleb_cissna15]

I believe I have the MCU1, since my build date is pre October 2016 and I don’t have the updated front fascia, etc.

 

[gaswalla]

You probably would enjoy getting the MCU2 upgrade ($2 for your car)... otherwise the fix for MCU1 is under warranty, and you should be expedited since you're having issues.

 

[EVRider-FL]

I believe I have the MCU1, since my build date is pre October 2016 and I don’t have the updated front fascia, etc.

MCU2 was introduced to Model S/X in March 2018. October 2016 is when HW2 was introduced. So you have MCU1 and HW1.

 

[gaswalla]

OP needs to check his specs using the in dash info.. he's bought car used and so many cars have been updated to MCU2.

 

[mcvaughan]

OK, so I've had the Bluetooth Initializing problem since the car was delivered on 3/30. Had a mobile service scheduled and they came out and checked everything and could not fix it. They tore apart a good bit of the car, but nothing was resolved. They said they needed to close the ticket and I'd have to open a new one? Does this make sense?

 

[DerbyDave]

It is not something the mobile service could fix, so you need to schedule an appointment with the service center.

 

[Dcam]

OK, so I've had the Bluetooth Initializing problem since the car was delivered on 3/30. Had a mobile service scheduled and they came out and checked everything and could not fix it. They tore apart a good bit of the car, but nothing was resolved. They said they needed to close the ticket and I'd have to open a new one? Does this make sense?

Nothing at service centers makes sense. The technicians from the shop need to rotate into the service writer positions as the current writers seem clueless. Most are new employees that have never owned a Tesla

 

[bozturk]

OK, so I've had the Bluetooth Initializing problem since the car was delivered on 3/30. Had a mobile service scheduled and they came out and checked everything and could not fix it. They tore apart a good bit of the car, but nothing was resolved. They said they needed to close the ticket and I'd have to open a new one? Does this make sense?

Hey, was your BT initializing problem ever resolved? I just purchased a model y yesterday and having the same issue off the lot. Thanks

 

[mcvaughan]

Hey, was your BT initializing problem ever resolved? I just purchased a model y yesterday and having the same issue off the lot. Thanks

Yes, they had to replace the BT antenna.