Hi. I bought a Tesla Wall Charger in 2018 and had it installed, and it charged my Model S just fine until a month ago. After that, I got a popup on the dash that read, "Charging equipment communication lost (check power source and charging equipment):"
I was referred to Tesla Energy for help with this problem. So far they've had me take photos of the sides of the plug prongs and charge port, but no solution as of yet. Has anyone else encountered this problem? What it sounds like to me is that the car got an OTA update and now when I try to charge at home, it is looking for a wall connector with WiFi, but the trouble is, my wall connector is not a Gen3 and therefore doesn't have WiFi. I think there's nothing wrong with the wall connector -- I think there's a few lines of software in the car that need to be modified. Thankfully, I can charge at a Supercharger just fine near my house, but I'd sure like to charge at home again!
I was referred to Tesla Energy for help with this problem. So far they've had me take photos of the sides of the plug prongs and charge port, but no solution as of yet. Has anyone else encountered this problem? What it sounds like to me is that the car got an OTA update and now when I try to charge at home, it is looking for a wall connector with WiFi, but the trouble is, my wall connector is not a Gen3 and therefore doesn't have WiFi. I think there's nothing wrong with the wall connector -- I think there's a few lines of software in the car that need to be modified. Thankfully, I can charge at a Supercharger just fine near my house, but I'd sure like to charge at home again!