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Can you request mobile service?

Discussion in 'The UK and Ireland' started by adsheff, Aug 21, 2020.

  1. adsheff

    adsheff Member

    Joined:
    Sep 9, 2019
    Messages:
    152
    Location:
    UK
    Rear light cluster on my Model 3 cracked when something fell on it. Booked the service appointment via the app and it told me had to go to Bristol in September. Seems they have to replace the whole light, not just the plastic at a whopping £230.
    Anyway, this being my first service interaction, I was hoping they'd offer to come out to my house and do it, as I imagine it's a fairly simple job to swap the lights. Nothing has been offered though. Is this something you have to ask for?
     
  2. Adopado

    Adopado Active Member

    Joined:
    Aug 19, 2019
    Messages:
    2,375
    Location:
    Scotland
    No problem asking but I would be surprised if they would come out for accident damage. Expensive but probably comparable to other OEM rear lights in fancy cars.
     
  3. DJP31

    DJP31 Active Member

    Joined:
    Aug 30, 2015
    Messages:
    1,582
    Location:
    UK
    They will normally assess whether it's something the mobile guys can do, and then whether they have the capacity. If you don't tick both boxes it's a SC visit.
     
  4. SteveLR3

    SteveLR3 Member

    Joined:
    Mar 6, 2020
    Messages:
    44
    Location:
    Birmingham
    Last time I booked a service in Birmingham i had the option of mobile service in the app. Tried to book another mobile appointment last week for a minor rattle and the option isn't there anymore and you have to select a service centre now.
     
  5. Js1977

    Js1977 Member

    Joined:
    Aug 13, 2020
    Messages:
    138
    Location:
    Dorset
    If you ring vw and ask for the price for a late golf r tail light (or maybe even just a standard golf) you would probably have a fit lol
     
  6. Tonybvi

    Tonybvi Member

    Joined:
    Jul 28, 2019
    Messages:
    283
    Location:
    NE Scotland
    My wing mirror got smashed a couple of weeks back. Filled in details on the app (service request) and was offered either Edinburgh SC within a couple of days or a mobile ranger in 3 weeks. As I live more than 100 miles from the SC I took the mobile ranger option. Cannot report on whether it was a good idea or not as he’s due next Tuesday!
     
  7. kirts

    kirts Member

    Joined:
    Oct 6, 2019
    Messages:
    7
    Location:
    Cambridge, United Kingdom
    How do you get a mobile service to show up? In the app it always give me the SC but never an option for a mobile service even though the issue is definitely one that can be fixed with a mobile service. The only time I managed to get a mobile service at home was when I called them directly but that's a pain by itself!
     
    • Like x 1
  8. Tonybvi

    Tonybvi Member

    Joined:
    Jul 28, 2019
    Messages:
    283
    Location:
    NE Scotland
    In my case as soon as I filled in the details in the app of what I needed the service appointment for I got a response within 15 minutes or so offering me dates for either the SC (10th August) or Ranger (25th August). I requested the service appointment (replacement offside wing mirror) on 4th August.
    I seem to recall that when I had a serious phantom drain issue a few months earlier and used the app to request a service I was only given an SC appointment without the option of a Ranger visit although I was convinced a Ranger could fix it. In the end a new software update resolved the problem so I cancelled the SC appointment.
     

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