Can't login to Slacker

[AcidTest]

I've searched here and called Tesla but so far I don't have a solution.

I created a Slacker account on their website last weekend. Not premium, just a basic account at the moment. Since then I've tried all week to login on the Streaming tab to my Slacker account in the Model S but after I enter my email & password, it very quickly displays "Unable to login. Please try again later." Seems like it's not even enough delay to have tried to authenticate over the network - it's nearly immediately failing. That suggests to me some setting or something. I see (from 2013 posts) where there used to be a logout in the Settings -> Apps but the interface has long since changed - I don't see any logout type option anywhere.

Anyone have suggestions on this? On the Slacker website I can login, logout, login, see some stations that I set up and customized.

 

[Dmhkap]

I had the same issue starting about 2 weeks ago I contacted service and was given the email and password for the Tesla account but it appears to be more of a new connectivity issue won't take the Tesla account

 

[verdee]

Today, I have been getting loading errors on everything I try using lte. It'll load and work on wifi. This is for both my tesla account as well as my own premium account

 

[cbdream99]

I experienced the same problem today with the Tesla account but TuneIn works fine and if it is connected to wi-fi, the slacker works fine. Later on, when I am away from home, I discovered my phone is connected but not showing up in the menu... I moved to disconnect the bluetooth and the slacker started to work again

 

[bjwModelS]

Slacker has not worked for me for at least 24 hours on LTE.

 

[alcibiades]

My slacker also was failing to work on LTE yesterday. Haven't driven yet today.

 

[Dax279]

Looks like my issues driving home last night was not uncommon. I was thinking it was an LTE issue as I could not get any bars.

 

[ahkahn]

I called Tesla Support this morning. He indicated that they're having known issues with Slacker right now and hope to have it fixed today. The "loading error" is the main symptom, but album art is also missing. He had me reboot the main screen and it helped, but still not 100%. He said they're working on it....

 

[plasmo]

I also have been getting the loading error on Slacker for the past 3 days on my MS and my wife's MX.
Tunein radio works and it looks like it's a problem with Slacker when using LTE

 

[cbdream99]

I experienced the same problem today with the Tesla account but TuneIn works fine and if it is connected to wi-fi, the slacker works fine. Later on, when I am away from home, I discovered my phone is connected but not showing up in the menu... I moved to disconnect the bluetooth and the slacker started to work again

That's a fluke - working only yesterday. That's definitely a problem with Slacker/LTE

 

[Chaz]

Same here. Slacker has been off-line for at least 2-3 days, but Tune-In and local radio works fine.

 

[cbdream99]

Works with wifi and mobile hotspot , something wrong with Tesla

 

[chuckd]

It's not LTE, I have an X with LTE and an older S that does NOT have LTE. Neither has been able to load Slacker for about 3 or 4 days now.

 

[alcibiades]

It's not LTE, I have an X with LTE and an older S that does NOT have LTE. Neither has been able to load Slacker for about 3 or 4 days now.

I imagine LTE was kind of generally being used as shorthand for "cellular connection." But thanks for the info.

In any event, *sugar*'s been broke for days now.

 

[f-stop]

constant Loading Errors on Slacker yesterday and today in my Model S (while on LTE), so streaming audio unusable. I also noticed when it was working the day before that most album art on Slacker was missing. using the standard Tesla login.
I've had to resort to listening to FM radio!

[edit: just checked and while parked in the garage and on wifi, slacker seems to be working normally]

 

[AcidTest]

I haven't actually noticed any problems playing Streaming stations with default setup, just can't login to my Slacker account.

Tesla rep told me Friday afternoon they would try to reset something from their side within 48 hours. Not sure if Sat/Sun count though.

 

[nflfan7]

Having same "Loading Error" issue. I pay the $9.99/month for slacker premium so I can listen to any song at any time but still not functioning.

 

[CJPonline]

I'm getting "Loading Error" on Slacker AND when using my USB music.
Was just updated to v8.1 (2017.32.6 ca28227) by Tesla service on Thursday. Thought that was the issue.
Sounds like the Slacker issue timing was a coincidence.

 

[f-stop]

I'm getting "Loading Error" on Slacker AND when using my USB music.
Was just updated to v8.1 (2017.32.6 ca28227) by Tesla service on Thursday. Thought that was the issue.
Sounds like the Slacker issue timing was a coincidence.

same here. Loading Errors on USB music is a separate long standing problem, lots of mention elsewhere on TMC, been happening for me over past several months/past few software versions (currently on 17.26.76). In my case I've found that loading errors most likely to happen with .m4a (AAC) files, all of which used to playback just fine. I complained to service but got no response. So add it to the recent Slacker loading errors, and the audio player is currently almost useless.

 

[dkoi3d]

Today, I have been getting loading errors on everything I try using lte. It'll load and work on wifi. This is for both my tesla account as well as my own premium account

Exactly the same with me however TUNE-IN works flawlessly on LTE so thinking slacker problem not LTE?