Hi everyone here is the case:
We test drive the model x (love the car)
1.Salesman quote us a prices of $82,950.
2. On Sunday night around dinner they said if you order by today you can get the model x on the 30th of sept because the car is already build. Doc and destination fee wave (1,200.) only if you put a deposit down tonight.
3. We put a deposit and went ahead with the order. Next morning ask if the referral program can be apply. They say yes, total price is now $80,750. Final price got vin and everything.
4. 3-4 days got an email from delivery specialist saying car will be expected Oct 10th.
5. 3 days later salesman call and say the car price is now $84,400. We made a mistake you can have a refund or continue and pay extra!
At this point everyone we spoke too is saying sorry but they won't lower the prices, they offer 3 year maintains free but won't lower to the quoted prices!
My problem is that I put my truck up for sale and took someone deposit also, sale date is the 26th thinking I'll be in a model x on the 30th. My wife and I are very angry at what's happening! We feel like they have bait and switch on us and lie from the beginning of everything we ask to get us to make a deposit.
We feel that we haven't done anything wrong we have everything from the beginning in writing from the salesman all the way to the manager. Why should be have to pay the higher prices because they made a mistake?
We can't afford the extra $3650 that they raise it too!
What are your thought?
We test drive the model x (love the car)
1.Salesman quote us a prices of $82,950.
2. On Sunday night around dinner they said if you order by today you can get the model x on the 30th of sept because the car is already build. Doc and destination fee wave (1,200.) only if you put a deposit down tonight.
3. We put a deposit and went ahead with the order. Next morning ask if the referral program can be apply. They say yes, total price is now $80,750. Final price got vin and everything.
4. 3-4 days got an email from delivery specialist saying car will be expected Oct 10th.
5. 3 days later salesman call and say the car price is now $84,400. We made a mistake you can have a refund or continue and pay extra!
At this point everyone we spoke too is saying sorry but they won't lower the prices, they offer 3 year maintains free but won't lower to the quoted prices!
My problem is that I put my truck up for sale and took someone deposit also, sale date is the 26th thinking I'll be in a model x on the 30th. My wife and I are very angry at what's happening! We feel like they have bait and switch on us and lie from the beginning of everything we ask to get us to make a deposit.
We feel that we haven't done anything wrong we have everything from the beginning in writing from the salesman all the way to the manager. Why should be have to pay the higher prices because they made a mistake?
We can't afford the extra $3650 that they raise it too!
What are your thought?