TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Change order

Discussion in 'Model S: Ordering, Production, Delivery' started by David J, Sep 28, 2015.

  1. David J

    David J Member

    Joined:
    Sep 23, 2015
    Messages:
    42
    Location:
    Merritt Island, FL
    #1 David J, Sep 28, 2015
    I placed an order for my car, and I'm still in my one week "grace period". How do I make a change? Do I have to call my sales person or corporate? I thought I could do it my self on line.
     
  2. liuping

    liuping Active Member

    Joined:
    Jul 23, 2013
    Messages:
    1,892
    Location:
    San Diego
    #2 liuping, Sep 28, 2015
    If you click "View Profile" from your "My Tesla" page, there is a "Design" button. I have not tried it, since I don't want to mess anything up, but I assumed that let you update the design.
     
  3. David J

    David J Member

    Joined:
    Sep 23, 2015
    Messages:
    42
    Location:
    Merritt Island, FL
    #3 David J, Sep 28, 2015
    I tried that, and it seemed to create the change. I hit the done button, but when I pull up my documents page, it still shows the original configuration and purchase price.
     
  4. liuping

    liuping Active Member

    Joined:
    Jul 23, 2013
    Messages:
    1,892
    Location:
    San Diego
    #4 liuping, Sep 28, 2015
    It may take some time to propagate though the documents. I'd Check with your DS, to make sure. Especially if it's getting close to the end of your window.
     
  5. JenniferQ

    JenniferQ Supporting Member

    Joined:
    Sep 13, 2015
    Messages:
    1,029
    Location:
    San Diego, CA
    #5 JenniferQ, Sep 28, 2015
    Yes, I did the same thing. Had to call my OA to verbally confirm that the changes I had made on the Design page were on the doc. It doesn't seem to populate automatically but he did see the same things I had chosen and it was right. Still, I felt much better going through it all verbally with him on the phone and now the document does have all that I ordered.
     
  6. David J

    David J Member

    Joined:
    Sep 23, 2015
    Messages:
    42
    Location:
    Merritt Island, FL
    #6 David J, Sep 28, 2015
    Okay, thanks guys. I'll do that tomorrow morning.
     
  7. bancroftc

    bancroftc Member

    Joined:
    Sep 21, 2015
    Messages:
    179
    Location:
    Austin, TX
    #7 bancroftc, Sep 28, 2015
    This is correct. I ended up making several changes and additions to my order during my one week grace period. I noticed that my original paperwork did not change accordingly and asked my DS about it. She said it would update automatically once the order was confirmed...and it did.
     
(You must log in or sign up to post here.)

Share This Page

Toggle Width
Style
TMC 2016