I'm sorry for the sadness, but it is a GREAT picture to go along with the story. You know, it would make a great Tweet for a certain CEO and his followers to understand how not attending to "the little things" upsets not only many owners, but future Tesla owners as well.
But the truly sad thing is that I did email ownership about this problem back in January with the attached photo. I received immediate concern that the favorites could be lost (they seemed to think it was at random and therefore a new bug). I've received two follow-up emails and a phone call related to the "issue". Whenever I mention the real big ones though (shuffle, random restarts, etc.), I get the canned "Thank You for your feedback....." email and that's it.