Connected Solutions Real-World Experiences (MA - National Grid / EverSource)

[jsurpless]

Hey everyone

I was hoping that folks in Massachusetts could share their real-world experiences with Connected Solutions so far this year.

Asking because my mom lives in SE MA and has EverSource - her experience so far this year has been a bit disappointing. She's had overwhelming 3-hr events (18/20) with EverSource calling events almost every weekday for the last 3 weeks even when it was cool weather and/or cloudy out. This has resulted in only a 6.6 average kW discharge for the season which is a good deal lower than the relatively conservative estimates I'd made. Perhaps my estimates were too optimistic but also perhaps it has something to do with my estimates being based on National Grid events, as opposed to EverSource. Of course, they were also based on last summer so there's that possibility too.

So... could anyone share how their events are so far this year? I live in Bellingham and have National Grid - anyone out this way? I ask predominantly because I was counting on CS as a major offset to the cost of the PWs and this is weakening that offset.

Many thanks in advance!

 

[Blueaudi18]

Really? This seems, improbable. National Grid or Eversource?
What does the link go to?

Natioinal grid
Link set up direct deposit payment. bank info.

 

[solarAddict]

but you still don't have any info on amount in the app, right?

 

[Blueaudi18]

what did ask them? I emailed yesterday and no response yet..

short and sweet.

Subject: 2023 payment inquire​

Body:
Hi its almost the end of feb, When will i get the connected solution payment for last year?

 

[solarAddict]

pretty much word to word the message I sent them. oh well

 

[Blueaudi18]

this was the email address i used from other earlier.
[email protected]

 

[solarAddict]

yep, this is the correct email I was always used in a past as well. I found it utterly annoying that we going through the same scenario a year after year.

 

[Blueaudi18]

pretty much word to word the message I sent them. oh well

i was talking to solar service through the tesla app/email before this though. i did mention the connected solution payout being late. They too said i had to email [email protected] becuase they were a different department.

 

[Blueaudi18]

yep, this is the correct email I was always used in a past as well. I found it utterly annoying that we going through the same scenario a year after year.

Maybe check you spam/junk? the email i got for the payment was not a reply to my inquire email. It was a different email stating my payout avalible from [email protected]

 

[solarAddict]

yeah, all clear. sittin waitin

 

[jhn_]

Natioinal grid
Link set up direct deposit payment. bank info.

You won the lottery that they answered your email nearly instantly.

 

[appleguru]

what did ask them? I emailed yesterday and no response yet..

Same! I also emailed yesterday and have not heard back (eversource, MA here)

 

[Metralla]

I got an answer in about 12 hours. Very complete. I wish I'd thought to use it before but all's well.

 

[solarAddict]

Can those who got emails please elaborate if we should expect actual checks mailed or payment will be available through the app. Thanks!

 

[Metralla]

You'll get a notification with instructions to go to the app. Then you fill in your account details to get a direct deposit.

 

[jhn_]

You'll get a notification with instructions to go to the app. Then you fill in your account details to get a direct deposit.

Did you get the direct deposit yet?

 

[Metralla]

Not yet, they told me the 1st 2 waves have gone out and I'll be in one of the next waves.
They're very nice and pretty quick to respond. I recommend contacting them-but my theory is they decided to get switched to paying ACH through the app and that is likely what delayed payouts. Mailing checks is expensive.

 

[jhn_]

Not yet, they told me the 1st 2 waves have gone out and I'll be in one of the next waves.
They're very nice and pretty quick to respond. I recommend contacting them-but my theory is they decided to get switched to paying ACH through the app and that is likely what delayed payouts. Mailing checks is expensive.

Quick to respond?!?!

Now I know you are a bot.

 

[aimetti]

neversource probably gonna be months at this rate

 

[jhn_]

Good news. Payout showed in my app minutes ago and got an email. App is still saying I don’t have an account setup for ACH even though there is one…

 

[solarAddict]

Same here., email came tonight.