Two years ago, I had them show up with an equipment substitution day of install - wrong panels. They were giving us better power output panels, but we had chosen the ones we wanted due to asthetic reasons since a portion of the install is visible from the street. Luckily, the older contracts stated any changes had to be agreed upon, so they reluctantly set up a 2nd install to put the correct panels on the house.
We did not have the inverter in writing, so despite the sales person telling us we were getting a Solar Edge inverter, what we got was two Delta string inverters. Those we still have, didn’t have recourse on that one. My understanding is they don’t use the Delta inverters anymore, but that isn’t to say they won’t show up with something you don’t want despite the verbal agreements.
If you don’t want solar that badly, this is not a great reason to choose Tesla Energy. Getting a solar system from them involves watching every step like a hawk to make sure it doesn’t go south on you. You DO need to get everything in writing if that is what you want, the sales people are just that: sales. They will tell you a lot of things to keep you on the hook that aren’t going to be true in the end. I have also had bad experiences with after sale customer service, so the fun doesn’t stop after the install.
We chose to go with Tesla Energy because we liked the company and trusted they would do an excellent job. That was a very bad decision, and one major $57k purchase I regret giving them a dime for in hindsight.
Think about it this way: if you are already having issues with them, do you really want to deal with them for 25 years or more? It isn’t like a car, where you can just buy a new one in a few years if you hate it.
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