I apologize in advance for asking rather than reading 91 pages of forum entries - but here goes:
In October, 2020 by console died - black screen, unbootable, no radio, no heat, etc. I scheduled an appointment and brought the car in to the Palo alto service center. They diagnosed the problem as the dead memory but gave me only two options: replace the console with an identical (old style) at approx $1500 (verbal, I don't recall the exact amount) or upgrade at $2500. unfortunately, the old style wasn't available in the US at the time - in other words, no option but the upgrade. I was told I'd lose AM radio, but not FM as well. Given that I had no choice, I went ahead. The bill came to $2920 (copy attached). The invoice says:
Concern: Touchscreen - customer states: Main screen blank, even after all reboot attempts (including full restart with buttons and brake). Customer requested diagnosis and advised of needs. Verified customer concern is service. Performed diagnostic inspection as requested. Found non serviceable internal MCU fault. Recommend MCU replacement
Shortly thereafter I heard about the recall, and have been attempting to contact them ever since, with no response. I finally received and email today; they're offering $320. Given that I was offered no option BUT the full MCU upgrade, it seems that the reimbursement offer is lame.
I purchased my first Tesla in early 2013 - this is my second. As a very loyal Tesla owner I'm pretty disappointed in this interaction.
Has anyone else found themselves in this situation? What is the appeal process, if any?