Hi Guys,
About a week ago, I purchased a CPO Model S and basically from the beginning it's been a pretty bad experience. At this point, I'm pretty fed up with pretty much everything Tesla and I'm not really certain on what to do next. Any advice would be appreciated.
I found the MS on August 22, and started talking to my sales adviser. There was a bit of dependency regarding pricing (at some point they recalculated it higher, but they honored the initial price) and about delivery fee. (they initially offered to deliver it to Cleveland for $0 - about two hours away - but later delivered it to the local service center) Remediation and shipping took about 5 weeks or so and I went to pick it up on September 29. When I arrived, everything went down hill.
I arrive about 15 minutes early, which I was told wasn't a problem, but they clearly weren't ready for me. When I walked in I was immediately told that the car wasn't charging and they were swapping out the charger because, "they break all the time - especially on the older Teslas." When we moved to the trunk, the rear facing seats wouldn't latch. When we went to the frunk, it wouldn't open. There was also a pretty big ding in one of the rims, which I pointed out.
At some point, the DE decided that I should be oriented on a different car, so I was. When I returned the frunk and seats were 'adjusted' and I was told they would fix the rim, but there needed to be, "red tape" about who was paying for it - the local shop or where the car was refurbed as it clearly wasn't refurbed well. I was then asked to sign a form stating that there was nothing outstanding, which clearly wasn't the case. I objected and it was hand written on the form.
On the ride home, the car was pulling to the right - 3 seconds and I'm on the rumble strip, 5 and I'm in a different lane. The seat back also slooowly reclines on its own - so slowly I thought it was me. The next day when I was really looking at the car, I noticed the clear coat peeling on another rim.
I reported all of this and was told they would take care of it.
I dropped the car off at the beginning of this week. They issued me a rental. The windshield wipers crashed into each other and didn't work. I turned around, reported it, and they issued me another one - a huge SUV. Great.
I spoke to them today and they said the car aligned within tolerances and the seat seamed fine. They've yet to take the car to the body shop (refinishing the rims?) and I should expect it back the end of next week. During our conversation the service adviser stated that it, "wasn't properly refurbished", there was, "pending parts on order from it when it was refurbished that still need addressed", and that, "it was probably delivered to me to meet a quarterly goal."
So, it's been a week since my CPO MS was 'delivered' to me. It was broke when I picked it up, and I've driven it a whopping total of 2 days. I've requested a call back from Bob, the SC GM, but he hasn't called.
At this point, I'm pretty disillusioned with this entire process and car. It feels like a really, really stupid purchase despite the car being desperately pretty and feeling the like the future when behind the wheel. The car clearly wasn't gone over as well as it should have been, and no one seems to really give a crap.
I believe that I should be putting pressure on them to actually do this right, but who exactly - the SA? GM? Delivery Expert? Someone else? I'm going to ask them to correct the warranty date based on when the car was delivered as it should have been, but I feel like I should be compensated for this being a complete cluster, and I'm not sure that is reasonable and/or what is reasonable.
Any feedback would be helpful.
About a week ago, I purchased a CPO Model S and basically from the beginning it's been a pretty bad experience. At this point, I'm pretty fed up with pretty much everything Tesla and I'm not really certain on what to do next. Any advice would be appreciated.
I found the MS on August 22, and started talking to my sales adviser. There was a bit of dependency regarding pricing (at some point they recalculated it higher, but they honored the initial price) and about delivery fee. (they initially offered to deliver it to Cleveland for $0 - about two hours away - but later delivered it to the local service center) Remediation and shipping took about 5 weeks or so and I went to pick it up on September 29. When I arrived, everything went down hill.
I arrive about 15 minutes early, which I was told wasn't a problem, but they clearly weren't ready for me. When I walked in I was immediately told that the car wasn't charging and they were swapping out the charger because, "they break all the time - especially on the older Teslas." When we moved to the trunk, the rear facing seats wouldn't latch. When we went to the frunk, it wouldn't open. There was also a pretty big ding in one of the rims, which I pointed out.
At some point, the DE decided that I should be oriented on a different car, so I was. When I returned the frunk and seats were 'adjusted' and I was told they would fix the rim, but there needed to be, "red tape" about who was paying for it - the local shop or where the car was refurbed as it clearly wasn't refurbed well. I was then asked to sign a form stating that there was nothing outstanding, which clearly wasn't the case. I objected and it was hand written on the form.
On the ride home, the car was pulling to the right - 3 seconds and I'm on the rumble strip, 5 and I'm in a different lane. The seat back also slooowly reclines on its own - so slowly I thought it was me. The next day when I was really looking at the car, I noticed the clear coat peeling on another rim.
I reported all of this and was told they would take care of it.
I dropped the car off at the beginning of this week. They issued me a rental. The windshield wipers crashed into each other and didn't work. I turned around, reported it, and they issued me another one - a huge SUV. Great.
I spoke to them today and they said the car aligned within tolerances and the seat seamed fine. They've yet to take the car to the body shop (refinishing the rims?) and I should expect it back the end of next week. During our conversation the service adviser stated that it, "wasn't properly refurbished", there was, "pending parts on order from it when it was refurbished that still need addressed", and that, "it was probably delivered to me to meet a quarterly goal."
So, it's been a week since my CPO MS was 'delivered' to me. It was broke when I picked it up, and I've driven it a whopping total of 2 days. I've requested a call back from Bob, the SC GM, but he hasn't called.
At this point, I'm pretty disillusioned with this entire process and car. It feels like a really, really stupid purchase despite the car being desperately pretty and feeling the like the future when behind the wheel. The car clearly wasn't gone over as well as it should have been, and no one seems to really give a crap.
I believe that I should be putting pressure on them to actually do this right, but who exactly - the SA? GM? Delivery Expert? Someone else? I'm going to ask them to correct the warranty date based on when the car was delivered as it should have been, but I feel like I should be compensated for this being a complete cluster, and I'm not sure that is reasonable and/or what is reasonable.
Any feedback would be helpful.