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CPO Experience/Process December 2018
- Thread starter robertmanning
- Start date
Anyone have suggestions for aftermarket accessories that could help cover up cosmetic interior issues like scratches on yacht floor. Been looking at amazon.
https://content.homenetiol.com/2002136/2151889/0x0/102b321259884326917fa74b41461e6e.jpg
https://content.homenetiol.com/2002136/2151889/0x0/102b321259884326917fa74b41461e6e.jpg
They won't because some are delivered with "teething pains" that would scare people off, but are fully rectified now. They won't risk the panic it could cause for a potential buyer.
It's voluntary because not every car has the issue and they are fixing as it occurs and it does not cause any life threatening situation.
Here is a good article with some options for the center console - Center Console | TeslaTap
Really? Voluntary recall so they will do it after delivery? They can do it before delivery. I'm gonna ask about my car being delivered tomorrow to see if it has been done. Unbelievable.
There's the expensive storage center you can have Tesla install, but it's really pricey.
I asked what the reason was for delaying taking care of the recall and the answer was " The reason why the recall cannot be completed prior to delivery because it is a voluntary recall and possess as no safety issue ; however, we will gladly remedy the recall at Your Local Service Center after you take possession."
I asked other questions as well. Such as how much time I am given to go over the car at delivery and I asked about obtaining the service records.
The response regarding time was that the delivery appointment is about 30 mins to sign documents and get a mini orientation around the vehicle. As for records, I was told they cannot provide me with the service records "due to private confidential material of the prior customer. Every vehicle we sell through our Used inventory passes an inspection and quality assurance process to ensure that it is operating as designed, has no safety/mechanical concerns, and has no signs of excessive abuse during past ownership. While I don’t have specific service records to share, this process does ensure that the vehicle you ordered is up to our strict standard on the mechanical/functional side."
Thank you. I emailed the delivery specialist to see if was done. Thank you for bringing it to our attention. This was not a voluntary recall for customers. All customers with Pre 2016 Model S’s were sent this email. Tesla voluntarily recalled the cars to fix the problem because of the potential of excessive corrosion to the power steering bolts. Tesla didn’t have to recall the cars because of this problem but they chose to do it. Therefore it is something they have to fix if you ask them to fix it. It was more prevalent for the bolt to fail in colder snowy climates. This is a piece of the original email Tesla sent to customers:
“...If the bolts fail, the driver is still able to steer the car, but increased force is required due to loss or reduction of power assist. This primarily makes the car harder to drive at low speeds and for parallel parking, but does not materially affect control at high speed, where only small steering wheel force is needed.
Our records show that you own a Model S affected by this voluntary recall. At this time there is no immediate action you need to take and you may continue to drive your Model S. Tesla will contact you to schedule an appointment when parts are available in your region. The retrofit will typically take around an hour.
Thank you for being a Tesla customer, and we apologize for this inconvenience. If you have any questions, please contact us by phone at 844-248-3752 or by email at [email protected].”
These were the cheapest “decent” options I saw
https://smile.amazon.com/PROBASTO-C...dpPl=1&dpID=5125Fyt9yjL&ref=plSrch&th=1&psc=1
https://smile.amazon.com/topfit-Por...er+console&dpPl=1&dpID=41j7aUBDSgL&ref=plSrch
I guess the correct terminology is
“Inspection Report”. A guy on YouTube provided his report as an example.
And this is the response I just received from the delivery specialist,
“
Hi Rob,
I assure you we would never sell you a car that didn’t pass inspections or was recalled.
See you tomorrow!”
I even tried calling a tire service center listed on the Carfax. They told me the same thing, but I'm not their customer so I understand. Private confidential material can be blacked out by Tesla CPO or present something that documents w/o person identifiers.
you're right, but according to Tesla, the cars still undergo an inspection and you should be given the inspection report as the buyer. And this report has absolutely nothing to do with the previous owner, so if Tesla refuses to give it to us, they are effectively saying they don't want you to know what you're buying and what was fixed. Also, depending on what state you're in, Tesla has to give you some information. In New York, where I am, there is some basic information they have to divulge, but that varies from state to state.
It doesn't hurt to ask. I will ask tomorrow.
Just had the recall done on my CPO 2015 Model S that I took delivery of two weeks ago. They never mentioned anything about it, but I was just curious if there were any open recalls last week and checked my VIN. I was at the service center getting a second key fob programmed since they only gave me one at delivery and asked about the recall. They had a mobile service ranger call me two days later and I was able to schedule it for today.
It seemed like a straight forward fix and took him about 35ish mins. He also fixed a small issue I had with the velcro piece on the driver side floor now staying in place, as well as reprogrammed my key fobs because the service center didn’t erase the missing key fob. Overall it took about an hour for everything.
In regards to service records, I actually asked about this as well because I’d like to have a record of everything that’s already been done. According the the mobile ranger, it didn’t sound like Tesla will give out complete service records but can look up specific requests such as determining if the battery pack had ever been replaced.
It seemed like a straight forward fix and took him about 35ish mins. He also fixed a small issue I had with the velcro piece on the driver side floor now staying in place, as well as reprogrammed my key fobs because the service center didn’t erase the missing key fob. Overall it took about an hour for everything.
In regards to service records, I actually asked about this as well because I’d like to have a record of everything that’s already been done. According the the mobile ranger, it didn’t sound like Tesla will give out complete service records but can look up specific requests such as determining if the battery pack had ever been replaced.
So in anticipation of my scheduled pickup tomorrow, I called the service center this morning to find out about the inspection and to make sure the car is charged up. I was told this morning that the service center has NOTHING to do with CPO cars. They are inspected at auction (his words) and handled by the sales and delivery team. He can't even tell me if it is going to be charged up for my drive home. I'll keep you updated. Wish me luck!
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