sodakar
Member
I wouldn’t get your hopes up just yet. I got 2019.16.2 a few days ago, and I experienced this last night (...)
Ugh, so much for putting my hopes in 2019.16... it would be interesting to see what brings it back for you...
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I wouldn’t get your hopes up just yet. I got 2019.16.2 a few days ago, and I experienced this last night (...)
I got a reply on 5/13 from email about “Cruise not available” I sent to Tesla Support 5/6. When the support rep asked for details, I sent him a version of my long post #9 here. His response:
“In this instance I would recommend scheduling service at the closest Tesla service center to you so we can bring in the vehicle and run a full diagnostic on the issue at hand. Our expert technicians will be able to pinpoint the exact cause of your concern and will be able to further assist in getting it addressed in service.”
I’ve had a 5/16 Tesla Service appointment scheduled (via mobile app) since 5/6 (independent of this Tesla Support email incident), and was going to take the Model 3 in tomorrow, but 10 minutes ago I get this text message:
“Good morning Ellsworth ,
This is Saeed with Tesla Motors, diagnosing your Model 3 remotely.
Regarding the autopilot and cruise control issues, I reviewed your vehicle data and noticed a known firmware bug caused this issue. It is going to be fixed in firmware version 2019.16.
At this time there is no need to bring the vehicle to the service center and the firmware will be sent to your vehicle when it is available to release.
Do you like me to cancel your appointment?
Looking forward to hearing from you.”
So this is Tesla acknowledging that this is a software bug that they think they can fix. I’ll recap that our Late 2018 Model 3 LR RWD is currently running 2019.12.1.2 5c87371.
I’ve canceled the appointment and am hoping for the best.
For what it’s worth, my “Cruise not available” condition has never returned since 5/6. But its resolution and absence may turn out to be completely coincidental.
Ya same experience with this car when it comes to certain issues. I wonder if it does a maintenance process overnight to clear up files and stuff.Mine worked this morning after failing yesterday. I didn't do anything except rebooting the car which didn't help at the time.
I have also removed the USB drive and done a hard reset. Still have the problem. Tesla service on the phone were unaware of the problem. They will try and send a software update (or reinstall push). I am not really confident that is it...@dennisvab: Did you Stop the DashCam software before pulling the drive (by holding down its icon until it’s red indicator extinguishes)? If you reinstall the USB drive, does it still write empty MPEG-4 files? Also, have you tried soft/hard rebooting the car since pulling the DashCam drive? I didn’t, but maybe it’s worth an experiment.
If no one else reports that removing the DashCam USB drive has resolved this problem for them, it will suggest: a) that it may not be a cause, but merely a system affected; and b) that my problem resolved overnight without any apparent action on my part. @Rottenapplr says Tesla “pushed a firmware reinstall” - I hadn’t heard of them doing that. Because I posted a few Bug Reports from the car (by voice); had scheduled a service appointment with the symptom described; and because our cars probably report system errors back to Tesla, it may be that Tesla “fixed” my car remotely - but without informing me in any way. I’d certainly want to know about any such changes, but I can imagine Tesla choosing not to draw attention by acknowledging the error. (Not suggesting that they have... I’m just looking for a plausible cause for the symptoms.)
Try removing the USB/turning off Sentry Mode, and letting it sit overnight?I have also removed the USB drive and done a hard reset. Still have the problem. Tesla service on the phone were unaware of the problem. They will try and send a software update (or reinstall push). I am not really confident that is it...
I used the Autopilot nicely while going to work in the morning. When I was coming back from work, I could not use the cruise control or the autopilot. I was getting the error message that cruise control not available. I tried the chat support in Tesla customer support but they could not help, at least at the level 1. they referred my case to next level. I was told that my Tesla Model 3 that was delivered to me on March 15 had 2019.4 software version. Did any one have this issue on Model 3 recently?
Really informative post. Maybe that’s why pulling out the usb cables can fix these issues since it allows the car to sleep.My cruise control quit working earlier this week. Turning off Sentry Mode fixed issue for me.
The following is an email I received today from my Tesla service representative:
"I am aware of this issue, it does not have anything to do with overheating of the processor, it is a firmware bug that is currently under investigation and has affected the majority of the fleet. Engineering is working to resolve this issue, currently it is listed as p1 or “critical” priority . This issue has been present since late last week and the amount of activity I have seen around it I would speculate that rectification, in the form of a new firmware release, is around the corner. The temporary work around would be letting the vehicle sleep, this will allow the DAS module to reset and it should resume normal activity on the next drive cycle, the issue will most likely reoccur though .Turning sentry mode off will allow the vehicle to sleep so this must be disabled in order for the module to reset."
Great to hear that support can confirm a sleep will fix it.
Now... I would love to see a support-confirmed process on:
a) how to sleep the car
b) how to confirm the car has actually slept
This is what Tesla Service Center Eindhoven - The Netherlands advised me to do.
What I know, you can confirm the car is sleeping, when the airco stops working (and the very low background noise stops in the car). And when you try to hit the brake-pedal, it has very firm resistance, until the car gets out of sleep (that's what I experienced last two days). Curious if thee are other ways to know: the Tesla app on your phone cannot connect to the car, but that happens more often (no network connectivity, for example).