Well Delivery Day was supposed to be yesterday but it just didn't work out. For those doing third party financing read on for others. It was just a frustrating day of lack of communication from Tesla (normal), and not reading some fine print on my side. Resulting in hours on hold and no MY in our garage.
So like many folks we completed the order stating we were paying in cash, after we had an actual VIN and delivery date. I went ahead and did my loan approval at BofA. I informed my SA and he changed the order to reflect the change. The mvpa doc was updated properly and I uploaded it to BofA. Here is what I missed, Tesla is not an authorized dealer of BofA. You need to call them and complete the loan directly. I sent the SA the approval letter on Tuesday morning and asked to confirm he had all the documents for delivery on Thursday.... no reply. I got a text from Tesla on Wednesday afternoon asking for a different loan document, I replied to the text asking about the existing approval, no response, I texted again that evening no response. I texted twice in the morning before our delivery appointment with no response. So we show up and of course they need different loan docs to complete the transaction. All stuff I could have taken care of prior to driving to the SC. After calling BofA and spending a horrific time on hold, we finally managed to wrap everything up with them. The catcher is it takes at least 1-2 days to complete the loan on their part. So if you are doing 3rd party finance make sure to have the signed closing docs completed and in hand, an approval is not enough. This is unlike our previous experience using BofA at an associated dealer it took an hour max and we were out the door. So now hopefully everything will be in place for a Saturday pickup.
The car looked very good overall, the detailing job sucked. There was still some water spots and wax in a couple part lines. The car is going in for ceramic coating so they will clean all that up so not to concerned about that, but for a black car they should have done a better job. The right rear door alignment is off a little, the left side is great. Overall door panel lines are inconsistent left to right but overall everything seems good at first check.
At the end of the day I should have read the loan approval from BofA a little closer since I did miss a line about if the dealer isn't on their list please call us. But I am still really frustrated with Tesla Raleigh for not responding to numerous attempts when they could have easily told me days in advance that I sent them the wrong doc. For a 60k car not exactly the best customer service.. end of rant!