Just had my first positive experience with a Tesla SA...well my first experience at all. Tried calling the Tyco SC again today, no answer and today the voice mail was full. Called the Richmond SC, and immediately got connected with an extremely helpful SA who reassured me that while it is going slow it, it is actually going. Despite not being the SC that I listed when I ordered, he was extremely courteous and looked up my order on their internal system. He said, with the caveat that it could change and he didn't want to get me overly excited, that a car is scheduled to be built at the end of this month with tentative delivery period of 22 Aug.
I then asked him if I could switch where I got my car delivered so that I could work through him. He politely chuckled and said that it wasn't worth it. He told me that I can call him any time if I have any questions or issues, even though Tyco SC is where my order is through.
I also asked about the switching from cash on the profile to third party finance once the delivery is closer, he said that I would be silly not to given how far away the delivery period is and that I should call him the day of delivery (so nothing funky happens as mentioned by other posters earlier with the delivery getting cancelled because a change in the profile) and he would take care of it for me.
I have to say, with how frustrated I was getting about Tesla's customer service, this young man dramatically increased my faith in the business just by answering the phone and being helpful. Highly encourage anybody else struggling with Tyco to give Richmond a call if they have any questions.