Delivery cancellations - anyone else?

[nicosuave]

Fool me once, shame on you. Fool me twice...... You can't get fooled again!

That's the hope. Since second delivery was canceled for a third delivery only a day later, I sent a polite **** off email and got slotted in for my fourth scheduled delivery the same day as the second. Gotta just be firm sometimes.

 

[neroden]

On August 21st, at about 1000am, we arrived at the Seattle delivery center. There was one customer ahead of us. When that person was finished, we stepped up to the table full of anticipation. We were FINALLY getting our Model 3. First note of a problem was when the delivery specialist asked for the cashier check for the remaining balance of $52k. I informed him that had been paid and Tesla has had mu money for three weeks. He sent his assistant to the back office and that was the last I heard about that. The next issue was when I asked for my disabled plates off our trade-in. The delivery specialist said the plates always stay with the vehicle. I corrected him and told him the plates were my plates not the vehicle plates as defined in the Revised Code of Washington. He sent his assistant out to take off the plates and gave them to me. I mentioned they would have to note this when they registered and titled the vehicle, so these disabled plates were assigned to the Model 3 from the beginning. He stated they did not do that and I would get plates and if I wanted different plates I would have to pay the difference at the local licensing office.

What bugs me is that they don't even bother to learn the local car registration laws. It's unbelievably incompetent. There should be a briefing book with the rules in each state and the employees should have to learn it before working in that state. They don't. Tesla has been getting titling / registration / insurance wrong often enough that it's not funny.

 

[neroden]

If they don't schedule delivery they won't have the incentive to provide to the customers in order for us to pay up. Especially for us Texas would-be owners we have to pay the balance in full before they would schedule our deliveries so one way to get the cash out of us is to schedule deliveries. Whether the delivery dates are realistic or not that's another matter because at least they get cash.

Never, ever, ever, ever pay before delivery. If you have to pick up in California and drive the car back from California, I'd do that instead.

Given Tesla is now under pressure to turn a profit in Q3 I wouldn't be surprised if the IDAs were instructed to schedule as many deliveries as possible to meet that goal…

 

[CrazyCoconut]

Never, ever, ever, ever pay before delivery. If you have to pick up in California and drive the car back from California, I'd do that instead.

Tesla is not legally allowed to sell cars in TX. The implication is that we TX residents have no choice but to pay for the car in full before Tesla will even ship the car out. It's essentially a CA car purchase whose registration gets immediately transferred to TX.

 

[MarkS22]

Update: Took delivery last Friday. For the most part, everything looks good.

 

[dhrivnak]

What bugs me is that they don't even bother to learn the local car registration laws. It's unbelievably incompetent. There should be a briefing book with the rules in each state and the employees should have to learn it before working in that state. They don't. Tesla has been getting titling / registration / insurance wrong often enough that it's not funny.

It likely varies by place as my TN registration for a car picked up in Charlotte NC went through without a hitch.

 

[louisTM3]

My delivery appointment today at 9:30 am with Dallas (Cedar Springs) was cancelled last night at 10:30 pm but since I already cleared my day so I decided to go by and see what's going on.

The associate delivery manager told me they got a few alerts when they were prepping the car last night and are running diagnostic, but he refused to provide an update on it, not even an ETA for diagnostic completion.

Then I asked him if I can just take a look at my car, like see the VIN and stuff, I won't sit in it and won't touch it. HE REFUSED. So pretty much he was keeping me away from a car that I fully paid for and MVPA signed, keep in mind this is a Texas delivery.

I then told him I will hang around until I get an update on the diagnostic and while I was waiting I called around my IDA, my ID Super and got a hold of the CSR supervisor to explain the situation. About an hour later the associate delivery manager came by and first he asked me if I can stop calling people because it disrupts the 'channel of communication', whatever the **** that is… Then he proceed to tell me the alert was due to a defective rear tire speed sensor or rotational speed sensor (not sure exactly), since they don't have the parts in house they have to overnight it in and try to squeeze in an install tomorrow. The fastest I can get my car is probably Monday next week.

Bottom line, after 3 delays, still no car.

 

[CrazyCoconut]

My delivery appointment today at 9:30 am with Dallas (Cedar Springs) was cancelled last night at 10:30 pm but since I already cleared my day so I decided to go by and see what's going on.

The associate delivery manager told me they got a few alerts when they were prepping the car last night and are running diagnostic, but he refused to provide an update on it, not even an ETA for diagnostic completion.

Then I asked him if I can just take a look at my car, like see the VIN and stuff, I won't sit in it and won't touch it. HE REFUSED. So pretty much he was keeping me away from a car that I fully paid for and MVPA signed, keep in mind this is a Texas delivery.

I then told him I will hang around until I get an update on the diagnostic and while I was waiting I called around my IDA, my ID Super and got a hold of the CSR supervisor to explain the situation. About an hour later the associate delivery manager came by and first he asked me if I can stop calling people because it disrupts the 'channel of communication', whatever the **** that is… Then he proceed to tell me the alert was due to a defective rear tire speed sensor or rotational speed sensor (not sure exactly), since they don't have the parts in house they have to overnight it in and try to squeeze in an install tomorrow. The fastest I can get my car is probably Monday next week.

Bottom line, after 3 delays, still no car.

Sorry to heat that. Good for you for advocating for your case though!

 

[jprac80]

Also posted in the Texas Hold Up thread, but I order in April 2016. Paid in full on 8/6 and was scheduled a tentative delivery of 8/21. That was rescheduled for 8/24 which didn't happen. I'm now waiting for my 3rd delivery date and hopefully will get it. I'm told that it has been delivered to the Texas Railhub and is waiting to be transported to the Dallas Service Center but is held up by logisitcs. Seems to be a common answer in Texas.

I paid on 8/6 and received an 8/21 delivery date as well. Next date I got was 9/3 which was also missed and now I have a 9/11 "placeholder" date. Apparently this is to remind logistics to go get my car from the rail yard somewhere around Dallas that has been sitting since 8/15.

 

[easyas314]

I finally ended up getting the car on 8/31. Agent's had 3-4 different excuses for the delay, so at this point I attribute this to poor communication and staff being overwhelmed.

Have had to go back in once for issue with Headlights not turning off. Otherwise, super happy and impressed with the car.

 

[KAUSTIN]

I too was just delayed.

Configured AWD non-P, MSM, sport wheels on 5/23. Assigned VIN 7/31. Delivery was set for tomorrow, 8/18, at Owings Mills, MD.

I just got a call this evening from Owings Mills saying that there was an issue with the delivery truck, and the car will not arrive in time. The person I spoke with said, "don't worry, there's nothing wrong with your car." I re-schedule for 8/27.

I log into the Tesla website tonight and my new delivery appointment is there, but my VIN is gone. VIN was 68XXX. Anyone else have this happen to them? Why would my VIN disappear if there's nothing wrong with the car?

This is basically what happened to me. I was set for delivery on 9/11. I got a call last week from my ISA saying we needed to push back the date to 9/27 because there was a “change in carriers” not sure why? I then saw on my Tesla account the new delivery date and my VIN was gone. I asked my ISA if there was a problem with the car and he said no it went away because the delivery date was outside the 7 day mark they appear for delivery.

 

[maingirl22]

I found on on day of home delivery, 9/4, that they were delaying from morning to afternoon, no big deal. Then later call I was informed I would have to submit ACH payment prior to them loading my car for delivery, which was not what I was originally told. OK I changed to a later service center pick up, as I refused to pay without seeing. Arranged for a ride to center, only to receive another call a couple hours before appt that they found dents on the door that looked like hail damage. They gave me the option to pick up and fix later or wait for it to be fixed, so I opted to wait.
Called a couple days later to find out my new delivery date was 9/11. I asked what was being done to the car as I was concerned to accept a repainted car, and was told they didn't have that info. I asked them to please find out.
Called a few days later, left a message no return call.
Called again yesterday and found out no repaint needed, car should be ready for pickup on 9/11 as planned.
Just confirmed that my car has arrived back at service center and we are on for appt time.
I will say the guys have been very nice, no one has been rude, but the process seems flawed. I'm still totally excited to get my car today, and fingers crossed that everything else goes smoothly!

 

[DisapointedSTL]

Given hundreds of people experiencing multiple cancellations of deliveries in dozens of cities, it is pretty obvious that they are outright telling lies when they say, it failed inspection, or the truck driver ran out of hours, or any of the other dozen excuses. They are deliberately selling OUR car to walk-ins at an inflated price. I imagine the local gets a commission and a bonus and an extra special amount for cash delivered per day. It is out of control and they do not have competent people to straighten it out and they no longer havevrespect for the customer. Desperate people make ugly choices. I wish I ordered a Bolt.

 

[DisapointedSTL]

Has anyone else experienced multiple last-minute Model 3 delivery cancellations from Tesla? I had my delivery scheduled about 2 weeks in advance for today, but I received an email this morning saying the truck driver ran out of hours he was allowed to drive. Never heard of a truck driver realizing mid-trip that they miscalculated their sleep hours, but oh well. Rescheduled for tomorrow. Just got another email saying my windshield was cracked during transit and I’ll need to wait a week or longer. No actual date provided. Starting to wonder if the car has even left the Fremont lot.

All of this comes on the heels of a sales advisor vanishing for over a week while in the middle of signing documents, only to be replaced by an new advisor with no explanation.

The Tesla buying experience is starting to feel like a shady used car lot.

Yep. Same experience in St. Louis.

 

[DisapointedSTL]

Yikes! Why are they not inspecting these cars at the factory instead of shipping them hundreds or thousands of miles away only to have them fail and need to be serviced.

I don't believe for one second that the car did not pass inspection. They sold it to someone else just like the other hundreds of time this has happened.

 

[DisapointedSTL]

This is kind of concerning. Doesn’t it seem weird that these cancellations are happening with no reschedule in sight?

Yeah, after a while, the lies no longer make any sense!

 

[LM-5]

They are deliberately selling OUR car to walk-ins at an inflated price. I imagine the local gets a commission and a bonus and an extra special amount for cash delivered per day. It is out of control and they do not have competent people to straighten it out and they no longer havevrespect for the customer.

Did they engage in a VIN matching process for the end of the quarter push that resulted in a bunch of people fighting over the same car and ending up disappointed? Unquestionably.

Was there a conspiracy to sell already-spoken-for cars at inflated prices to walk-ins? No. That was simply a byproduct of a flawed system.

Are Tesla employees receiving commissions and bonuses to screw you over? No.

Should they be ashamed of how poorly many customers have been treated? Unquestionably.

This is an Occam's Razor situation - they got backed into a corner, took an aggressive approach to try and solve a problem, and some not-so-good things came of it. It's not a conspiracy.

 

[DisapointedSTL]

I've had a similar issue, except I didn't find out about delivery delay until i got to the appointment and waited for 30-40 min. This was at the Costa Mesa delivery center (I live in Long Beach).

8/22 - Delivery scheduled -- While waiting at Costa Mesa Delivery center, was informed that my car wasnt ready. I "should receive an update by 8/24 COB". Tesla Delivery center noted that there was a communication breakdown between Tesla Rep and Delivery center which was "out of their control".

8/23 - Called my Tesla Rep who informed me that car had "Emergency Break stuck" issue and i would receive a new VIN. Tesla Rep made it seem as though issue came up last minute, while delivery center made it seem as though car was still in Production plant.

My issue is that because my CU loan is tied to the VIN, i had to return my cashier's check from CU and have loan papers redrawn due to the VIN number change. They now have to close out loan and create a new loan (as they can't simply swap VIN numbers on document) and re-issue a new check. I also had to cancel insurance coverage on the vehicle since they noted it would be a minimum at the earliest that anything would happen. All in all, this is turning out to be the worst new car purchasing experiences.

Also, I informed the Tesla folks that I sold my vehicle (Volt) after a delivery date was confirmed by Tesla and was provided with a Mercedes C300 rental as no Tesla loaners were available.

The excuses for the delays aren't adding up. There are now dozens of examples where the reason for the delay doesn't align with the circumstances. I will await for further details, but at this point I do not trust what either my Rep or Tesla Delivery Center is communicating.

Exactly, the reasons, seldom logical at second glance, are completely ludicrous when seen as a pattern, especially the second, third, and fourth time to the same person. And, what of the 90% that it only happens once or twice or do not write about it? The excuses are lies and are either covering up rampant incompetence or they have no way of controlling the locals who are selling OUR cars right and left.

 

[DisapointedSTL]

I was perfectly comfortable waiting until October or November until they called 2-1/2 weeks ago and had me finalize everything to prepare for delivery.

So, now I have to worry about potentially reapplying for credit, whether or not they will still honor their trade-in estimate or if they will require me to bring more money to the table, minimizing the amount that I drive my current vehicle so as not to void the trade-in offer...

It would at least be nice to know what to expect instead of being left in the dark.

You are so right. This sort of thing typically gets worse and worse until it happens to a lawyer and they get a class action suit. It is truly sad it will probably have too come to that. I wish I had the time.

 

[neroden]

Rampant incompetence is about right. The most honest assessment which easyas314 got was "communication breakdown". It's Tesla's biggest problem, and if they didn't have people banging down their doors trying to get the cars, it would be fatal.