I picked up my MY (Pearl White/Black/Induction/NoFSD) from the Raleigh location a little more than a week ago. The only reason I knew who my SA (Gabriella) was, was by having test driven the car and she introduced herself to me then. Crickets after that until I got a text asking to schedule my delivery date. After doing so, my VIN showed up. From ordering to delivery date, it was about a month. I didn't hear anything up until the day before when I received a call saying the car was still in transit to Raleigh. They called and emailed the next 2 days as well to say it was delayed yet again. On the actual delivery date, my heart sinks after they inform me that my car was damaged in transit (whoever loaded or unloaded the car damaged the undercarriage and therefore the frame and possibly the battery). The store leader was the one who left a message and the operations manager (they were also the ones updating me with the calls and emails, not my SA) was who I talked to about what kind of damage had occurred. They gave me the option of waiting a few weeks for the car to be repaired vs. waiting to be assigned . Obviously, I opted for the latter. I asked to be given priority with being assigned a new VIN and they said they would try their best.
One week later, I finally see a new VIN assigned without any updates from anyone. A week after that, still crickets so I emailed the SL and OM again asking when I would be able to take delivery. Store leader emailed me back with when it would arrive to Raleigh and possible pick up dates. Delivery date gets set for 2 weeks after that. From order to delivery, it was a total 8 weeks. Communication is definitely lacking (more from my SA than others at that location) but I actually had no issues calling the location and being able to speak to someone each time. Maybe it's more difficult now as it is nearing the end of the quarter?
As for the delivery itself, I felt a little rushed as my SA was allowing time to go over the car but pushing for me to sign papers throughout that time. She told me any issues would be fixed later and showed me how to schedule a service appointment through the app. Also told me that I have 7 days to return the car if I wanted to. Luckily, I was able to get an appointment before the 7 days were up so that my issues could be addressed. After reading about all the fitment and color mismatch issues on this site, my delivery excitement was dampened by a good number of those issues. I accepted anyways as I've scoured on here as to what could be easily fixed and what couldn't. Attempted to have them fix rear bumper color mismatch (although I've already accepted living with this and also saw this on EVERY white MY on the lot) but they came back saying it was "within spec." The doors and hood were misaligned and there was kind of a gap with the trunk but all of this was fixed during the service appointment (these were the issues that ate at me and were dealbreakers). Luckily, my car was built after the new tail lights came out. I was exponentially happier after the service appointment and am really enjoying the car. Getting my front windows tinted, the bumper PPF'd, and the whole car ceramic coated now.
Sorry that was such a long post. If anyone wants details regarding the process at this Raleigh location, just ask or shoot me a message.
