My delivery experience has been horrible so far. My ISA has been unresponsive. Tesla’s trade in offer is $1500 below CarMax and they are refusing to match. I’ll sell directly but they’ve taken a week to communicate that and now I’ll have to get it reappraised. I’ve asked multiple times for the delivery date and have had no response. The bank has already paid the majority(39K) early last week. I need delivery this week (a fact that was communicated multiple times) and no communication or clarity on the steps forward. The payment amount on the website is also still incorrect despite contacting both Denzel Williams (ISA) and the [email protected] email. This in effect does not let me move forward with paying the balance because it says Tesla owes me ~$28K (loan amount was applied twice). I even offered to pay the balance in full (quite literally take my money) while this trade in issue was sorted out so they could move forward with shipping the car (Texas) but again no response or resolution from the ISA. This has been an extremely disappointing and needlessly time consuming experience so far. It’s going to be infuriating if I have to start paying for the car without even taking delivery. Is small claims an option if this happens? Hopefully the rest of the process ends up going smoothly (no defects) and I can put this chapter behind me. Does anyone have a contact I can escalate too? Or any suggestions on what to do?