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Delivery of MS 100D and Paint Protection (CS2 Titanium)

Discussion in 'Model S: Ordering, Production, Delivery' started by OhLookItsRandy, Sep 11, 2017.

  1. OhLookItsRandy

    Joined:
    Aug 28, 2017
    Messages:
    8
    Location:
    Dallas
    On August 4th I placed my order, and on Friday (September 8th), I finally took delivery. The time period for waiting was estimated at 4-6 weeks, and they pulled it off just fine. I have read some pretty bad horror stories on here, so I was going into with expectations that there could be some corrections needed.

    I took delivery at the SC in Dallas, and for paying 120k for a car, I would expect a nicer place to pick it up. The entrance is behind a giant cement wall next to the garage doors. I bought a car from a Chrysler dealership that was more impressive. My delivery specialist (Cynthia) walked me through the car, and all of the details, though I was mostly familiar from obsessing. I requested, and signed a waiver, for them NOT to wax it, since I knew I would be taking it to a detailer the next day. Cynthia went around the car with a microfiber cloth and cleaned up anywhere there was adhesive that may look like a scratch to ensure the paint was in great condition. I did, however, notice a TON of microscratches on the windshield, which is something I've never experienced in any car from my 88 oldsmobile, to my most recent Q50 hybrid. She made note on the paperwork. My financing was taken car of ahead of time, so the process to receive the car was little more than 2 signatures.

    Aside from the microscratches, which appear much more in the sunlight, the car has a couple of things that need to be fixed. As noted in other posts, the Driver's Side window has a substantial amount of wind noise coming from the trim between the 2 windows. Also, the car is pulling a bit to the right. Honestly both things I wouldn't expect from a 120k car. Other than that, I'm in love with it. I did get the premium upgrade, which at time of order, included the audio. I'm not overly impressed, but I'm also not AS disappointed as I thought I would be from reading other posts. I will be adding the aftermarket subwoofer though. The car also came with WAY to much tire dressing on it, which caused a massive amount of sling. I didn't worry about it too much though, as the car would be to the detailer the next day.

    The next morning, I took the car to a detailer in Plano, Detailing By M. He explained the process about a month prior, and after going over multiple options, he recommended Titanium by CS2. I did some research and agreed that would be the route I wanted to take. I dropped of the car at 8am, and it was ready by 5pm. It was a night and day difference. When I went to pick up the car, I was greeted by a CS2 representative who had flown in from California (where they are based) to assist in coating my car. After doing a thorough inspection, the car looks amazing. The finish is like a mirror, and it added a ton of depth to the pearl white paint. That night, I took the car out to dinner, and immediately a bird pooped on my door. Not having a cloth handy, we went and ate some sushi. Returning to my car, the poop had slid down the door, unable to stick, and only a light snail trail of doody lay in its wake (easily wiped away). I am thoroughly impressed with the product, as well as the service. HIGHLY recommend checking them both out!

    I will be reaching out to Tesla today to right the above noted problems, and hope the can buff out the windshield, rebalance/align the tires, and fix the wind noise without keeping my car for an extended period of time. While the quality/technology of the car feels amazing, I am disappointed by the little things they just seemed to have overlooked. It is evident that they do not have the experience of Mercedes, BMW, anyone else in fit and finish before delivery.
     
  2. Tiger

    Tiger Member

    Joined:
    Oct 31, 2016
    Messages:
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    Location:
    Estonia
    #2 Tiger, Sep 11, 2017
    Last edited: Sep 11, 2017
    Nice post, and Congrats! Please update the Model X delivery checklist where appropriate.

    @JonMc I think Tesla has made a bad mistake with their reward/bonus systems, they reward/count delivered vehicles, instead of flawlessly delivered vehicles. This is why the deliveries are rushed and a huge backlog of bugfixes mounts. The cars should not be allowed leave the production line if any faults, and it should be possible to identify the employee of each mistake/omission made and necessary steps to fix taken on occurrence. The only way to get to 100% manufacturing efficiency and 100% customer satisfaction is to have a 100% flawless product, or at least put processes in place to try to achieve that. This clearly is not yet the case because of so many recurring problems, as if they have no problem/delivery checklist at the factory. Heck, there is a checklist online, could start there.

    For more on the Quality Assurance (QA) topic, see commentary on Tesla’s exponential production ramp brings Musk closer to 500k target
     
    • Like x 1
  3. OhLookItsRandy

    Joined:
    Aug 28, 2017
    Messages:
    8
    Location:
    Dallas
    Agree. I would venture to say a large amount of Tesla's service requests are things that should have been fixed before leaving the factory.
     
  4. GaryREM

    GaryREM Member

    Joined:
    Jul 16, 2013
    Messages:
    426
    Location:
    Fairfax, VA
    OMG, this is so true! Measuring the wrong parameter so often causes customer dissatisfaction. Reminds me of our Help desk measuring 'number of calls processed'... obviously completely wrong thing.
     

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