Tesla
02:06 PM
Welcome to Tesla! How can we help you today?
Alex
02:06 PM
Good afternoon, Thomas!
Thomas
02:06 PM
Hello Alex!
Alex
02:06 PM
We hope you and your family are safe and well during these times. Thank you for chatting in!
Thomas
02:07 PM
Thanks! I actually have an order in from June, and just checking to see if there is any information as to why my expected delivery jumped to a November-December time frame?
Thomas
02:08 PM
That seems unexpectedly long given the September estimate given at time of order
Thomas
02:08 PM
And I can't seem to get in touch with anyone via email since placing the order
Alex
02:10 PM
Let me check on that for you - One moment, please.
Thomas
02:10 PM
Thanks! Reference number is RN115181844
Alex
02:10 PM
Thank you - That's very helpful information.
Alex
02:13 PM
Potentially (key word potentially) the reason the delay may have occurred is because your delivery profile wasn't completed until July 29th.
Alex
02:13 PM
However, supply and production-related matters are more likely the culprit.
Thomas
02:14 PM
Hmm, the only thing that changed on July 29th was a switch from Lease to Cash for the payment option.
Thomas
02:14 PM
Well...that sucks
Alex
02:14 PM
That shouldn't have affected it at all then.
Thomas
02:14 PM
Yeah, I wouldn't think so either
Alex
02:15 PM
Sorry about that. This has actually been happening a lot lately, due to ongoing supply and production issues that are slowly but surely starting to improve.
Thomas
02:16 PM
Alright well, question...if I wanted to make a configuration change, would that set me back even further?
Alex
02:16 PM
That would definitely cause a setback.
Thomas
02:17 PM
Bleh, ok. Was considering switching to the white interior, but not at the expense of being pushed back again
Alex
02:18 PM
Also, the price of Model Y increased by $1,500 since you ordered, so I recommend sticking with the current configuration.
Thomas
02:18 PM
Yeah, that was my thought as well
Alex
02:18 PM
Right and then you'd see a $2,500 price increase.
Thomas
02:18 PM
oh yikes, yeah no thanks, haha
Thomas
02:19 PM
Alright well, while very frustrating that changing the payment method set me back so much, I understand. This has been very helpful
Alex
02:19 PM
The white interior is beautiful, but I don't know about $2,500 beautiful!
Thomas
02:19 PM
Haha, no!
Alex
02:20 PM
The Payment Method didn't set you back.
Alex
02:20 PM
I didn't know that was the only change; sorry about that.
Thomas
02:20 PM
Hmm, it doesn't say what changed on the 29th? Just that that was the date it was marked as "complete"?
Thomas
02:21 PM
I orderd online and then went into a Tesla storefront here in Austin and had the gentleman there update the payment method. That was the only change that was discussed.
Alex
02:21 PM
Right.
Alex
02:22 PM
Maybe it just changed back to complete a second time - If it's just the payment method or something paperwork related, it doesn't affect the timeline at all.
Alex
02:22 PM
Unless let's say it's the day of delivery and you decide you want to trade in a vehicle, change the registrant, and apply for a lease haha.
Thomas
02:23 PM
lol, no I'll probably change to finance after I'm assigned a VIN
Alex
02:23 PM
Sounds like a plan!
Alex
02:23 PM
That won't delay delivery for even a second.
Thomas
02:24 PM
Alright, well thanks for looking into it for me
Read
Alex
02:24 PM
Of course, Thomas. Sorry for all the confusion!
Alex
02:24 PM
Anything else before I go?
Thomas
02:25 PM
Nope, that's it for today. I will just adjust my expectations based on a July 29th profile completion
Alex
02:26 PM
If you initially completed it earlier, then the new profile completion date is simply a formality indicating a change was made.
Thomas
02:27 PM
Well, we will see what happens. Even for a July completion end of November still seems a bit long but given the supply issues everyone is seeing, who knows?
Thomas
02:29 PM
Thanks for all your help today. I appreciate it.
Alex
02:30 PM
Right. It's eery to go to dealerships (of all brands) and see some of the lots empty for as far as the eye can see!
Alex
02:30 PM
Of course. Should you need anything else, please feel free to reach back out to pick up where we left off. Thanks again for chatting in with Tesla, and have an electric day!