Already did that and it didn’t lead to anything. I finally selected the option to find out the status of a car in service or for parts and reached a person at my SC. They got me an appointment for tomorrow to replace the 12V.
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Did they remove the ability to make a service appointment?
- Thread starter Shadnic
- Start date
Already did that and it didn’t lead to anything. I finally selected the option to find out the status of a car in service or for parts and reached a person at my SC. They got me an appointment for tomorrow to replace the 12V.
Called the local number. Pressed the number for sales. Immediately I got a person who was able to connect me to someone in service. After trying every other button for service and anything else for 10 minutes and it kept telling me to use the app/chat online. Attempted to chat online -- I think this button/feature was also accidentally deleted because there is no chat!.... I was about to give up.... Really stinks if you don't live close to one and can't stop by without a 1 - 1.5 hr drive.
My recommendation to tweet Elon in order to schedule a car service was meant as a joke
My recommendation to tweet Elon in order to schedule a car service was meant as a joke
Lol, I actually tweeted @tesla about the missing schedule service button in the app in hopes of speeding up the fix.
Public service announcement. Looks like the ability to schedule appointments has returned for me after disappearing for a few weeks.
Looks like the ability to schedule appointments has returned for me after disappearing for a few weeks.
Huachipato
Member
Public service announcement.
Thanks for the head up. I just looked at my app and the "Schedule Service" option is back for me as well!
However it is still missing from my account on the Tesla.com site.
EDIT: I just clicked on the "Schedule Service" option on the app and got an error message:
SORRY! A critical server error was encountered, either try again or go back. Contact your administrator for more information.
So - I guess I still don't have the ability to schedule service...
Edit again: I guess I just needed to be patient. It is working now....
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SemiS3XYR
Member
Yes, back for me too.
Two days ago I called general customer service (waited 30min) and I explained to them this issue, also my account did not have the right info on my car (still missing some things like it says NO premium and NO performance which is not true), and also that the add app access to 2nd contact wasn't there. The rep said he would notify IT.
Seems like it was my doing
Now... if they could only fix my music streaming remotely. I've tried hard reboot several times. No success.
EDIT: So wife and I have access to both cars in two different accounts. I see the schedule service on my account but not the schedule service on her account. I see 'schedule service' on both accounts for the model 3. Odd.
Two days ago I called general customer service (waited 30min) and I explained to them this issue, also my account did not have the right info on my car (still missing some things like it says NO premium and NO performance which is not true), and also that the add app access to 2nd contact wasn't there. The rep said he would notify IT.
Seems like it was my doing
Now... if they could only fix my music streaming remotely. I've tried hard reboot several times. No success.
EDIT: So wife and I have access to both cars in two different accounts. I see the schedule service on my account but not the schedule service on her account. I see 'schedule service' on both accounts for the model 3. Odd.
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Public service announcement.
Yup, to me too.
Cheburashka
Active Member
On Friday I was able to plan a service. I am lucky that I did it, today the button is gone again.
On my iOS and on the website.
Tesla, we know that you are not a car manufacturer, but software was ok so far. Well I don’t need farts, or other game stuff, but a better route planner. It seems that you have also lost your software skills....
To bad!
On my iOS and on the website.
Tesla, we know that you are not a car manufacturer, but software was ok so far. Well I don’t need farts, or other game stuff, but a better route planner. It seems that you have also lost your software skills....
To bad!
They aren’t removing anything, it’s a bug some people are having for whatever reasons. As has been said, I’d call support to get on record that you have the issue and then call your service center using the ‘check my car that is in for service’ option to make an appointment. (Since there appears to be no other way to call the SC.)
whitex
Well-Known Member
Long thread, didn't read the entire thing but for those who say the online scheduling came back, where do I find it (online using a PC and a browser, like before)?
Happening here to. I have two Model S, it randomly disappears per vehicle. I had to schedule service for one of my cars, but the button wasn't there.
I fixed it by playing around a bit with URLs in "My Tesla" on my laptop.
I fixed it by playing around a bit with URLs in "My Tesla" on my laptop.
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