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Disappointed in Tesla
- Thread starter srthomas21
- Start date
Very sorry you are experiencing this. I have one thought that might help you if you are able to escalate to a senior manager. A previous employer schooled me in what constitutes a "correct sales transaction," vs one which violates Sarbanes-Oxley (SOX). I'm not a CPA, but from what I recall from my previous experience, your sale is flawed, and could be a big problem for Tesla. I think there is a little lee-way in the time a project has to complete/you take delivery, but not much. I would think their CFO would want to not only get this addressed for you, but also get in front of this before it becomes a bigger problem.
Like you and many others, I want Tesla to succeed. They need to do that by staying on the right path.
Good Luck.
Like you and many others, I want Tesla to succeed. They need to do that by staying on the right path.
Good Luck.
Good luck! Going up the chain doesn't have to be about getting anyone in trouble or making a stink, it can simply be about ensuring you know what's going on and ensuring they know where the gaps exist in their current processes. As they move to scale, especially with the Model 3, any small issues will become greatly magnified. If they care enough about the customer experience then they are very interested in working through these problems now rather than dealing with them 100x magnified later.
chipmunk
Member
Since you technically own the car, I wonder if you can ask them to ensure the car is powered and connected to your My Tesla account so you can see its GPS location with the App. It seems like a reasonable request.
So I talked to one of the Vice Presidents of Sales at Tesla today. Wasn't able to really tell me why the car was delayed but did clear up a few miscommunications for me and listened to my concerns. Promised me my car would be delivered this Friday. Then I got a call from a regional sales manager who said she would make sure everything went smooth from here on out and work with my DS.
It did sound like they had a huge push end of Q1 to try and meet their delivery goals and I'm pretty sure that's why I don't have my car yet as it caused a backlog with shipping.
Anyway, I feel like Tesla listened at least and I will get a free Annual service as well. They do need to really work out some of these issues before they start producing 200K cars a year. I hope they can work on their internal communication to provide a better experience for customers going forward. Only two more days and I can start enjoying the car rather than stress out about it.
Thanks for all those here who helped out. This is a great community.
It did sound like they had a huge push end of Q1 to try and meet their delivery goals and I'm pretty sure that's why I don't have my car yet as it caused a backlog with shipping.
Anyway, I feel like Tesla listened at least and I will get a free Annual service as well. They do need to really work out some of these issues before they start producing 200K cars a year. I hope they can work on their internal communication to provide a better experience for customers going forward. Only two more days and I can start enjoying the car rather than stress out about it.
Thanks for all those here who helped out. This is a great community.
I feel so relieved for you. As you said, the delay may not be a big deal in the grand scheme of things and you can understand it if they explained a bit. But the lack of communication and accountability was horrible.
You probably still have to wait till you actually get the car before celebrating, but better news for now.
You probably still have to wait till you actually get the car before celebrating, but better news for now.
BertL
Active Member
Glad to hear you are finally getting your Model S delivered. Keep posting updates please. (And pictures, but that goes without saying, just saying)
Wow, what an amazing piece of technology this car is. It was worth the wait. My 5 and 7 year old girls were screaming uncontrollably when I punched it. The Auto Pilot is amazing. Someone yelled "I LOVE YOUR CAR" as I was driving around the neighborhood. Pictures soon to come. I have the Tesla Grin right now 
Camera-Cruiser
Fully Charged
I'm glad this ended well. Have fun and try not to get a ticket. 65 turns into 95 pretty quick, and pretty easy.Wow, what an amazing piece of technology this car is. It was worth the wait. My 5 and 7 year old girls were screaming uncontrollably when I punched it. The Auto Pilot is amazing. Someone yelled "I LOVE YOUR CAR" as I was driving around the neighborhood. Pictures soon to come. I have the Tesla Grin right now
BrianC
Member
All of this just so they didn't have to say "due to an large amount of vehicles being shipped we are currently experiencing a longer wait time from what we had expected". People like the truth way more than some round about answer with no content.
Saying you have no idea what the problem is makes the people at Tesla frankly sound like fools.
Saying you have no idea what the problem is makes the people at Tesla frankly sound like fools.
I agree completely. If logistics in Fremont would have simple told my DS they were backed up I could accept it. Hopefully they can improve internal communications. The car is awesome. Everything I thought it would be and more. Pics above.
Tellotes
Member
Autopilot should help here. I noticed while driving Nissan Leaf that you have to keep one eye glued to the speedometer. Actually got a ticket driving it - you can easily lose track of speed due to EV quietness. Now I put in a radar detector. Constantly watching speedometer is a driving distraction & safety issue just by itself.
Camera-Cruiser
Fully Charged
Nice wheels. I see you didn't waste any time! You also got my favorite color. My next Tesla, is going that direction.
Tellotes
Member
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