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That info is incorrect, they told me teh same thing at first. I have a 12.24kw system with 2 Powerwall+.I'm ordering 16.32 KW panels and 4 PW but no way to specify PW+. The advisor said my system is too big for PW+. They have only tested PW+ for the 8.16 KW system. Apparently that's not very true. Someone on this thread said they have 12.24 KW with 2 PW+. Can anyone comment on this issue?
Am still on latestMy software was upgraded last Friday to 21.20.2. I even noticed the “Go Off Grid” button that people talk about when logging directly into the gateway. However, this morning, I noticed that my software has been downgraded back to 20.49.0. Has anyone else noticed this?
I had a site visit today by Tesla. The rep told me that my current plan (which I can't see on the web yet) specifies 2 PW2 and 2 PW+. He suggested to request for 4 PW+ when the official plan is released to me before signing the contract. I'd imagine that 2 PW2 and 2 PW+ will have bigger 'pairing' problem.I have a 12.24 kW system with 2 Powerwall+ units
They haven't been paired or configured correctly since install last month but I received a text saying 1 of them needs service and Tesla phone support said it was a low coolant alarm. Not super impressed with Tesla's customer support or their products. I believe my install/system isnt typical but it really makes you mad to spend so much money and have then **** up at every step of the way. Currently waiting for a call back from them to schedule a service call for the low coolant and waiting for a call back from Tier 2 support about reporting/pairing issues with my Powerwall+ units. I call every other day since they have not once called me as they stated they would.
I got my Full Plan Set from Tesla today. It specifies 2 PW+ and 2 PW2.1 (3012170-05-B). After some google searches, it seems like it's the normal 4 PW configuration. The Tesla 4 PW picture shows 4 big boxes and 2 small boxes. I'm guessing the one-big/one-small box is called PW+, and the single big box is called PW2.1.I had a site visit today by Tesla. The rep told me that my current plan (which I can't see on the web yet) specifies 2 PW2 and 2 PW+. He suggested to request for 4 PW+ when the official plan is released to me before signing the contract. I'd imagine that 2 PW2 and 2 PW+ will have bigger 'pairing' problem.
Yup.I got my Full Plan Set from Tesla today. It specifies 2 PW+ and 2 PW2.1 (3012170-05-B). After some google searches, it seems like it's the normal 4 PW configuration. The Tesla 4 PW picture shows 4 big boxes and 2 small boxes. I'm guessing the one-big/one-small box is called PW+, and the single big box is called PW2.1.
Actually, if you look at the labels you'll see the PW & Inverter combo referred to as a PW 2.5 and a PW+, depending on which label you read.I got my Full Plan Set from Tesla today. It specifies 2 PW+ and 2 PW2.1 (3012170-05-B). After some google searches, it seems like it's the normal 4 PW configuration. The Tesla 4 PW picture shows 4 big boxes and 2 small boxes. I'm guessing the one-big/one-small box is called PW+, and the single big box is called PW2.1.
Great question, from working with PG&E it might be approved in about 18 months lol.Did those of you in CA, especially if in PG&E territory, get the meter-socket Backup Switch as part of the PW+ installation?
Is that something that we mere mortals can access?We will find out more today as Tesla is putting on a Webinar regarding the Backup Switch.
Unfortunately no, it's for Certified Installers only.Is that something that we mere mortals can access?
Have you gotten this resolved?I have a 12.24 kW system with 2 Powerwall+ units
They haven't been paired or configured correctly since install last month but I received a text saying 1 of them needs service and Tesla phone support said it was a low coolant alarm. Not super impressed with Tesla's customer support or their products. I believe my install/system isnt typical but it really makes you mad to spend so much money and have then **** up at every step of the way. Currently waiting for a call back from them to schedule a service call for the low coolant and waiting for a call back from Tier 2 support about reporting/pairing issues with my Powerwall+ units. I call every other day since they have not once called me as they stated they would.
My system appears to be working, still waiting on PTO, after getting updated to 21.20.3. I was briefly on 21.20.4-RC1-WR1 and that seemed to fixed the pairing issue and then they downgraded my firmware to 21.20.3 that I'm on today.Have you gotten this resolved?
I just had my install (same system as you) and they could not commission properly. Being told new firmware will be released 7/26 to resolve my issue.
Thanks. I wonder how long it will take them to do that for me. Do you have a backup gateway2 also?My system appears to be working, still waiting on PTO, after getting updated to 21.20.3. I was briefly on 21.20.4-RC1-WR1 and that seemed to fixed the pairing issue and then they downgraded my firmware to 21.20.3 that I'm on today.
Interesting,I put in a 12.24 Kw and 2 Powerwall+ system in june and still waiting for PTO. I realized that only one Powerwall was lit, so i put in a call to tesla and they came out. After 4 hrs of troubleshooting they said the inverter on the Powerwall that was not lit needs to be replaced. They mentioned it will be a few weeks to get in the inverter.
I do have a Backup Gateway 2. Do you actually have 3 Powerwalls?Thanks. I wonder how long it will take them to do that for me. Do you have a backup gateway2 also?
right now my app shows powerwall 3x