BigDanSRQ
Member
I cancelled my install last fall. Thought I'd check back in today and see of Tesla fixed their customer support....... ummmmmmm
I'll check back again in 2023
I'll check back again in 2023
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Nope! It sucks as bad as ever.I cancelled my install last fall. Thought I'd check back in today and see of Tesla fixed their customer support....... ummmmmmm
I'll check back again in 2023
It would be interesting to learn how Tesla does the warranty accounting/accrual for its solar roof with "infinite warrnaty". One cool thing (not that warranty accounting could ever be cool) is that Tesla has historically over-funded its warranty accrual on both the car side and solar side.
Solar & EV Warranty Report, 18 June 2020 (this article is about Energy not Auto)
View attachment 684275
So Tesla is setting aside a bunch of money and not really paying as much back since the warranty claims haven't been piling in. This is conservative accounting and means Tesla has the liability/dollars provisioned on its balance sheet to pay for claims. So why in the world would Tesla slow-roll the homeowners in the article and low-ball them on a recovery on all the mold/damage? I mean, if Tesla just used some of this excess accrual (both PV and Auto) to hire more sales/support people, maybe they'd actually get around to fixing things on a more timely manner hah.
Dude! That has to be the best post of the year! I just picked my wife up off the floor laughing he guts out. Thanks for the great great post!!!Nope! It sucks as bad as ever.
Recently, my PV stopped producing. After the usual unproductive moron-a-thon on the phone with customer support, I was scheduled for onsite support.
Three weeks later, a tech finally shows up. He climbs onto the roof, pokes around the solar panels a bit, takes a few pictures and comes back down. "You have a squirrel problem," he says, and then shows me a photo of a squirrel nest tangled up in the wiring underneath one of the panels. I could swear that little rodent was grinning at me. I could even see a little cartoon bubble over its little varmint head, saying "I'm sorry, did you want these wires?"
I can't blame Tesla for the pest or the damage it inflicted on my PV. But I can still blame them for a whole hell lot of things:
1. Did Tesla ever warn me that squirrels and other pests could be a potential problem when I bought the system? No.
2. Did Tesla ever offer to install a pest abatement system, even at additional cost, when I bought the system? No.
Fast forward back to the present:
3. Did the tech then proceed to remove the squirrel nest? No.
4. Did the tech then proceed to repair the damaged wiring? No.
5. Did the tech then proceed to install a pest abatement kit, so as to prevent this from happening again? No
He did absolutely nothing.
Well, that's not exactly true. He DID give me a doorknob hang tag, of the "We're sorry we missed you" variety, with a customer service number - 888.765.2489 - circled in ink.
"Good luck!" he says, and he left.
Customer service was of very little help. All they did was refer me to an outfit called "Solar Maid." I completed an online form requesting pest abatement services. No one ever responded to my inquiry. I would have tried to follow up by phone, there is no telephone support number to be found.
So I'm basically on my own to figure things out, find someone who can remediate the situation (oh, and of course, pay handsomely for the privilege).
If the above scenario meets your definition of "good customer support" then by all means, go with Tesla. I would just as soon suggest the following alternative procedure:
a. Ask a good, trusted friend to kick you in the testicles.
b. Locate a small- to medium-sized pile of money, preferably in denominations of $20 and higher, and set it on fire.
c. Purchase a heinously expensive bottle of fine Scotch, like Johnnie Walker Blue, and use it to scrub your toilet.
The alternative procedure will be cheaper, more pleasant, and easier to deal with than Tesla support.
Fruitcake
I wish it were otherwise.Dude! That has to be the best post of the year! I just picked my wife up off the floor laughing he guts out. Thanks for the great great post!!!
1. I have not had issues getting my deposit money back in the past.We ordered Solar Panels from Tesla. Equipment was delivered 1-day prior to scheduled installation. No one showed up on installation day and we never got any texts or emails that our appointment got cancelled. The opposite was true; we kept getting notifications confirming our installation. After a couple of hours of waiting we called Tesla and told we were "unscheduled" because part of the installation was not approved at the last minute.
We called the Tesla phone line and talked to a Project Advisor about cancelling the order. I also requested a refund of our $250 deposit due to the no-show inconvenience and other earlier scheduling snafus that required us to take days off from work unnecessarily. Tesla cancelled an earlier installation date at the last-minute and they also told us we needed to be home another day for a site visit by a local inspector (which turned out not to be correct). The Project Advisor sent out an email with our request and we are waiting to hear back.
Mainly I am curious if anyone --(1) Has had luck getting their deposit back at this late stage? (2) Any issues getting Tesla to come back and pick up their equipment?
Why would you buy a durable item that you will have for decades if it isn't what you want? Go through the redesign. Yes, it is a process, yes, it takes time, yes,y our have to be diligent about calling to ensure the process is on track. All of that goes with the low price.
All the best,
BG
Would anything be any different if he went with a different company besides the communication?
exactlyI am not watching the video (I dont really do online videos, especially not anything that looks like clickbait). With that being said, since tesla does not use micro inverters, its possible that an installer that used those might have designed their system differently. The communication piece also can be under rated, especially on what is basically a construction project like these are.
So, its likely that whomever was in the video would have gotten more communication, and may have gotten a slightly differently designed system (and paid a lot more to get that).
They also likely would have understood enough about it to not feel like they needed to make a video with a clickbait title, unless they are a youtuber (which it sounds like they might be by the OP of this threads post). If they are, then the click bait title / content is "part of the deal" which is one reason why I dont watch them.