Took delivery Raven Performance last month. On way home car is noisy blowing cold air on my head (I live in MI bought in Chicago).
Tesla literally has no service #, I call sales. They tell me I have to go thru app and someone will call me. App tells me no appointment for a month. They tell me I have to BRING THE CAR BACK WITH NO LOANER AVAILABLE. Keep in mind this is a brand new car they gave me defective. My other 2, they did mobile repair and even delivered my 2nd one but this one they made me go pick up.
I silicone the roof from the outside so I can drive it and wait. In the mean time my windshield develops a crack.
They never call, not even the day before the appointment. Takes me til 7pm night before to find out via text they don't have much info but no loaners. Whatever.
Drive 3 hrs each way again with follow vehicle, drop the car off last Thurs Dec 9 and show them all the problems. They say it will be done the next day but I have to pay $1200 for the windshield replacement. Whatever, I agree. Later they call me and say they need the car until Monday.
Today they call me. 'Your 12v system doesn't work. You have a non-Tesla battery and we have to charge you all kinds of $ to replace it and fix your electrical system'. I'm like 'no thanks, i'll just take my car' They then say 'you can't. it's dead. you can get it on a flat bed or pay the money to 'repair it'.
Background. I'm quite proficient with autos and electronics. I owned my own car audio company for 15 years and currently own zzperformance in Grand Rapids MI. The battery in the car is a lithium (specific for Teslas) I bought for $400 a few years ago for my last P100d and it was fine for 2 years in that and fine when I installed it right after getting this vehicle. Vehicle was fine (electrically) before dropping off, drove it there. I'm sure the battery is probably still fine. Car was still accessible via app until today
They broke the car, I'm sure their service techs are about as good as their customer service.
This is the 3rd model S I've purchased new.
Tesla literally has no service #, I call sales. They tell me I have to go thru app and someone will call me. App tells me no appointment for a month. They tell me I have to BRING THE CAR BACK WITH NO LOANER AVAILABLE. Keep in mind this is a brand new car they gave me defective. My other 2, they did mobile repair and even delivered my 2nd one but this one they made me go pick up.
I silicone the roof from the outside so I can drive it and wait. In the mean time my windshield develops a crack.
They never call, not even the day before the appointment. Takes me til 7pm night before to find out via text they don't have much info but no loaners. Whatever.
Drive 3 hrs each way again with follow vehicle, drop the car off last Thurs Dec 9 and show them all the problems. They say it will be done the next day but I have to pay $1200 for the windshield replacement. Whatever, I agree. Later they call me and say they need the car until Monday.
Today they call me. 'Your 12v system doesn't work. You have a non-Tesla battery and we have to charge you all kinds of $ to replace it and fix your electrical system'. I'm like 'no thanks, i'll just take my car' They then say 'you can't. it's dead. you can get it on a flat bed or pay the money to 'repair it'.
Background. I'm quite proficient with autos and electronics. I owned my own car audio company for 15 years and currently own zzperformance in Grand Rapids MI. The battery in the car is a lithium (specific for Teslas) I bought for $400 a few years ago for my last P100d and it was fine for 2 years in that and fine when I installed it right after getting this vehicle. Vehicle was fine (electrically) before dropping off, drove it there. I'm sure the battery is probably still fine. Car was still accessible via app until today
They broke the car, I'm sure their service techs are about as good as their customer service.
This is the 3rd model S I've purchased new.