I wish I had never purchased a Tesla Model X P90DL.
Purchasing a Tesla was suppose to be a great experience. Up until now I was ok with the three year delay as I was going to get one of the best car ever made.
My car arrived at the SC the first week of February and I was scheduled to pick it up a week later. One of the first production cars off the line.
I then got a call saying there was going to be a delay because a computer module had to be replaced. It was causing the lights to flicker. I felt a sickness in my stomach but realize there are occasionally problem with any car.
The repair took another ten days and I was rescheduled to pick up the car the following week. I was a little less happy with Tesla but since I was still getting my car in February and since there are others who have had horror stories I was ok with it. When I went to pick it up I found some minor problems but in all it was ok. All the paperwork was signed and I was waiting for them to charge it enough so we could get home. I was thinking to my self I am finally going to get my Tesla then my DS came out and told me I wasn't going to be able to take it as they found a cracked charging port. I was a lot less happy with Tesla.
Ten days later they rescheduled delivery. Our appointment was at 1PM and the car wasn't ready until 3:45PM as it needed a software download. My DS was busy with another customer and then we were told she was on the phone. We never even saw her the 3:00 hours we were there waiting for the car. Why they couldn't upgrade the software before we got there I am not sure. Finally I had my car and I had a feeling of relief as I had never thought this day would come. My opinion of Tesla was a lot less than two months earlier but It was still ok.
I drove it seven miles to the Detailer to get an XPEL coating. Even though I had reported the problem with seal leaking around driver's window it still wasn't fixed. On Saturday the Detailer starting to prep the car. Sunday morning the Detailer called saying the driver door wouldn't stay closed, the lock wouldn't engage. I called Tesla and because it was the weekend they said the SC would call me first thing Monday morning. Since no one had called by 10:30 I called them.p, again poor customer service. They sent someone out by noon. They called around 1pm saying there was a faulty locking mechanism and they would have to order the parts. This means another ten days without the car. My opinion of Tesla was dropping fast.
You don't expect these kind of problems when you buy a $155k car. You don't expect these kinds of problems when you buy a $30k new car.
I am not sure it is my service center which is the problem or Tesla. I have seen some videos where when a person picked up their New Tesla Model c the SC had a red carpet and all of the employees clapped. This was to make the customer feel Tesla appreciated their business and these SCs seem to understand the importance of customer service. I am sure some people have picked up their Tesla Model with no delays and no problems.
I have never felt appreciated at my SC. I have not even felt they cared one way or another that I purchased the car from Tesla. My service center is 65 miles away from my house and the next closest one is 100 miles away. I have had many expensive cars during my life, none was $155k, but several over $100k. I have never regretted those purchases. I don't even remember having to take any of these in for repair accept for normal maintenance and service recalls.
At this point I regret purchasing the Tesla as I am not sure it is going to be a reliable car. Where we had a buyer for our Jaguar XJ8 I decidedi today not to sell it as I can't afford to be without a car.
I decided enough was enough and called my SC and ask for the service manager. I found out the service manager position was vacant and the Manager in Tampa was covering for both centers. I called and he was not available. I was told he would call me back. Based on my experience with Tesla so far I was expecting him not to call back but an hour later he called. He was very nice and took all the information. He did say what had happened with all of these issues shouldnt be happening. He is suppose to call me back this afternoon with an update.
At this point I regret buying the Tesla. this may change over time but that is how I currently feel. This is coming from a person who owns a considerable amount of Tesla stock.
Purchasing a Tesla was suppose to be a great experience. Up until now I was ok with the three year delay as I was going to get one of the best car ever made.
My car arrived at the SC the first week of February and I was scheduled to pick it up a week later. One of the first production cars off the line.
I then got a call saying there was going to be a delay because a computer module had to be replaced. It was causing the lights to flicker. I felt a sickness in my stomach but realize there are occasionally problem with any car.
The repair took another ten days and I was rescheduled to pick up the car the following week. I was a little less happy with Tesla but since I was still getting my car in February and since there are others who have had horror stories I was ok with it. When I went to pick it up I found some minor problems but in all it was ok. All the paperwork was signed and I was waiting for them to charge it enough so we could get home. I was thinking to my self I am finally going to get my Tesla then my DS came out and told me I wasn't going to be able to take it as they found a cracked charging port. I was a lot less happy with Tesla.
Ten days later they rescheduled delivery. Our appointment was at 1PM and the car wasn't ready until 3:45PM as it needed a software download. My DS was busy with another customer and then we were told she was on the phone. We never even saw her the 3:00 hours we were there waiting for the car. Why they couldn't upgrade the software before we got there I am not sure. Finally I had my car and I had a feeling of relief as I had never thought this day would come. My opinion of Tesla was a lot less than two months earlier but It was still ok.
I drove it seven miles to the Detailer to get an XPEL coating. Even though I had reported the problem with seal leaking around driver's window it still wasn't fixed. On Saturday the Detailer starting to prep the car. Sunday morning the Detailer called saying the driver door wouldn't stay closed, the lock wouldn't engage. I called Tesla and because it was the weekend they said the SC would call me first thing Monday morning. Since no one had called by 10:30 I called them.p, again poor customer service. They sent someone out by noon. They called around 1pm saying there was a faulty locking mechanism and they would have to order the parts. This means another ten days without the car. My opinion of Tesla was dropping fast.
You don't expect these kind of problems when you buy a $155k car. You don't expect these kinds of problems when you buy a $30k new car.
I am not sure it is my service center which is the problem or Tesla. I have seen some videos where when a person picked up their New Tesla Model c the SC had a red carpet and all of the employees clapped. This was to make the customer feel Tesla appreciated their business and these SCs seem to understand the importance of customer service. I am sure some people have picked up their Tesla Model with no delays and no problems.
I have never felt appreciated at my SC. I have not even felt they cared one way or another that I purchased the car from Tesla. My service center is 65 miles away from my house and the next closest one is 100 miles away. I have had many expensive cars during my life, none was $155k, but several over $100k. I have never regretted those purchases. I don't even remember having to take any of these in for repair accept for normal maintenance and service recalls.
At this point I regret purchasing the Tesla as I am not sure it is going to be a reliable car. Where we had a buyer for our Jaguar XJ8 I decidedi today not to sell it as I can't afford to be without a car.
I decided enough was enough and called my SC and ask for the service manager. I found out the service manager position was vacant and the Manager in Tampa was covering for both centers. I called and he was not available. I was told he would call me back. Based on my experience with Tesla so far I was expecting him not to call back but an hour later he called. He was very nice and took all the information. He did say what had happened with all of these issues shouldnt be happening. He is suppose to call me back this afternoon with an update.
At this point I regret buying the Tesla. this may change over time but that is how I currently feel. This is coming from a person who owns a considerable amount of Tesla stock.
