Dolby Surround Sound keeps turning Dolby Surround Sound

[tizio]

The Dolby Sound option of my 2017 X keeps turning off each time my car powers off. The feature works fine while turned on. It's strange that a feature that I spent a chunk of change to upgrade keeps getting disabled.

Is anyone else experiencing this? Is it a sign of some problem?

 

[DCGOO]

I thought that Dolby had been deprecated and removed... I know I do not have it on my 2018. Replaced with something called “Immersive sound” IIRC. I suspect performing a similar function, but without the licensing fees to Dolby Labs (just speculating, no real knowledge). It was on my 2015, but that car has been gone for a while.

 

[glide]

My Dolby Sound option was replaced with “Immersive Sound” after upgrading to V9.

I notice no difference on any of the settings and am also not pleased that a feature was essentially removed from my vehicle.

 

[golfbern]

I’m still dealing with this. 2017 model x and Dolby resets to off every time I stop driving. What’s the point of having it if I have to remember to put it on every time.

 

[mastermason11]

Same here on my 2016 X. Annoying

 

[GazUK67]

Same issue also, 2017 MX. Sounds better with it on, but it just won’t stay on.

 

[DrComputer]

On my 2016 MX, I've noticed that after the firmware starts to get buggy and letters start dropping from the interface if I look at the sound setting it will say "Immersive Sound". But if I then reboot the MCU and go back and look it will be back to "Dolby Surround". I think they just have some bad programming in the current firmware.

 

[BigMskiman]

This topic came up a long time ago, but I just checked mine and Dolby Sound switch is there and working.

old |v2019.8.5|AP2,MCU1,PUP|
new |v2019.8.6|AP2,MCU1,PUP|

 

[BigMskiman]

However, the bug from long ago is back: Dolby Sound shuts itself off, and stays off until set back on.

old |v2019.8.5|AP2,MCU1,PUP|
new |v2019.8.6|AP2,MCU1,PUP|

 

[AnzacValentine]

Is anyone else experiencing this? Is it a sign of some problem?

Same experience with my MX 2017 model. I had read and did notice at some point Dolby Surround was deprecated, but it's back now.

 

[kev1n]

this happens to me every time i get into the car

 

[tizio]

I think the feature is reset every time it goes into deep sleep. If so, I would hope it's an easy fix.

Has everyone else reported the bug? If not, let's be the squeaky wheel and get them.to fix it.

 

[Blaine]

I just bought a 2017 MX this week. Do all of them that came with PUP have either Dolby or Immersive sound? If so, where do I find the setting?

 

[tizio]

I just bought a 2017 MX this week. Do all of them that came with PUP have either Dolby or Immersive sound? If so, where do I find the setting?

Congrats and welcome! Premium Upgrades Package was a separate line item from Ultra High Fidelity Sound when I bought mine.
If equipped, you'll find that setting in the sound options page. Otherwise, I believe you'll have a storage nook in your trunk behind the right rear tail light if you have no sub woofer.

 

[Blaine]

Thanks @tizio I just looked in the trunk space and I do not have a storage nook on the right side. I was told that my MX that was from May 2017 may have had the hi fidelity sound rolled into premium upgrade package all as one package?? Maybe I just need to poke around within the settings again. Must be missing it somewhere. I am on 2019.8.5 software.

 

[BigMskiman]

Thanks @tizio I just looked in the trunk space and I do not have a storage nook on the right side. I was told that my MX that was from May 2017 may have had the hi fidelity sound rolled into premium upgrade package all as one package?? Maybe I just need to poke around within the settings again. Must be missing it somewhere. I am on 2019.8.5 software.

Click on the equalizer icon, then there's an options button to hit.

 

[spinky713]

this happens to me every time i get into the car

The turning off of my Dolby is a problem I have been having for months, even with Tesla replacing my MCU. Right now my Dolby has disappeared all together and replaced with Immersive Sound - whatever that is. I did receive a text from someone named Camilio at Tesla, who says he is a remote technician, who claims that this is a known issue "being investigated by our engineers, a future firmware release will have a fix." that text was received April 19, 2019. Any news on when a new firmware release is anticipated?

 

[BigMskiman]

The turning off of my Dolby is a problem I have been having for months, even with Tesla replacing my MCU. Right now my Dolby has disappeared all together and replaced with Immersive Sound - whatever that is. I did receive a text from someone named Camilio at Tesla, who says he is a remote technician, who claims that this is a known issue "being investigated by our engineers, a future firmware release will have a fix." that text was received April 19, 2019. Any news on when a new firmware release is anticipated?

Interesting: Did you get MCU1 replaced with another MCU1, or MCU2? Also, do you have UHFS or not?
My Dolby works but OFF sometimes in the morning.
old |v2019.8.5|AP2,MCU1,PUP|
new |v2019.8.6|AP2,MCU1,PUP|

 

[bartvdk]

I have a 2017 Model X and had a 2014 Model S : both vehicles have this problem. After leaving and returning to the car Dolby Surround is turned of. Would be nice to get this topic noticed by Tesla.

 

[BigMskiman]

So far with my new SW, it's (Dolby ON) sticking after 1.5 days.

old |v2019.8.6|AP2,MCU1,PUP|
new |v2019.12.1.1|AP2,MCU1,PUP|