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Downgrade SR+ and get $2000 back?

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Emailed customer service on Saturday regarding the features removed for downgrading, they replied:

10% range will be software locked in addition to "music streaming, navigation with traffic, and heated seats"

apparently no one actually knows that the SR does NOT have music streaming, navi with traffic ... but he did say that more updates should be coming regarding the process for requesting refunds, so like a previous poster has said we just have to wait until more updated and accurate information becomes available.

Tesla is very sloppy with their wording. “Navigation with traffic” could mean multiple things. The SR+ uses traffic data to optimize routes but it does not show the red and yellow “traffic visualization” lines on the screen to save cellular data. So are they saying the SR will do the same thing, or are they cutting back even further by not even providing the behind the scenes traffic data that Google maps uses to avoid traffic jams? Why can’t anyone proofread Tesla’s blogs before they post them and cause mass confusion to everyone?
 
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I submitted a request via the website (Request Help, I believe) a day or two ago, and I think I emailed Tesla support as well. Anyhow, today I got an email back stating:

Thank you for contacting Tesla! Please allow me to apologize for the delay in our response to this email. I have collected your information for your downgrade request we will reach out to you to go over specifics of the process and detail the refund.

So, I don’t know when, but I at least got a reply. I had previously called and spoke to someone at headquarters also, who told me it will show up online, but I’ve not seen anything about it in my account...

I’m hoping to take the savings and get autopilot...


Thanks for sharing!
I also would like to downgrade.
I have FSD.
But additional 20 miles, heated seats, fog lights, additional speakers are useless to me.
 
I chatted with Tesla last night to try to confirm that all I'd be losing is heated seats and the 20miles of range, but he didn't really know any specifics and said I had to call my delivery specialist.
I called my DS today, and was promptly told that the downgrade option is only for people who are in that 7days/1000miles grace period. He said after that time they can't issue any refund checks for any reason. When I pulled up on my browser the Tesla post that mentioned the downgrade option and read it to him word for word, so said that people who get the SR could, in fact, upgrade to SR+ if they wanted to for $4500, but no downgrading after seven days.
Pretty lame how bad they are at communicating these things.
 
Yeah I can’t find anybody who knows how to downgrade.

I'm figuring this was a compromise that was decided at a high level without informing anyone below them. And now the web developers and logistics people are scrambling to implement the decision. If sales hasn't been informed, than the one poster who said they were told a "Downgrade" button is coming to your Tesla Account might be right.
 
Personally, I don't think Tesla should be giving refunds. They set a bad precedent IMO. Although admittedly traditional auto manufacturers don't have such frequent and rollercoaster price changes like Tesla does - it's a myth to believe that purchasers of traditional autos pay "the same price" for their cars. Although there is an MSRP, that's just that...a suggestion by the manufacturer to the dealer. The dealer can actually drop the price by a good amount (although that cuts into their profits obviously) - or they can raise the prices for in-demand models

Some may call this market forces. Others call it price gouging. But the result is the same: 10 people buying the same exact car at 10 different random dealers will likely have a bit of a spread between highest $ and lowest $.

Is GM or Toyota going to issue a refund to the people that paid more? Will the dealer?

But a compromise for allowing a one time downgrade in the first 7 days (or for those who have ordered but not yet taken delivery of their SR+) seems reasonable.

I would like Tesla to get out of the habit of giving refunds though - the only exception being if people don't get what they were promised (I'm looking at you, "FSD" sold almost 3 years ago with timelines for activation that were 0% accurate).

I would also like to see Tesla not be so jerky (either up or down) with their pricing changes though. I know they are iterative and don't do model years in the same way as old school manufacturers do, but perhaps they could at least get into consistency with giving a certain amount of notice for their changes. I'd argue for at least 1 month, like:

"Model 3 Standard Range Plus, Dual Motor and Performance will have basic AutoPilot functionality included starting May 15. Base price of these cars will increase by $2000 (AutoPilot as an option was $3K) which will result in a net $1K savings for most buyers since AutoPilot is an extremely popular option. However, if you do want a Model 3 without AutoPilot, order in the next 30 days."

With that kind of warning (and the same for taking base SR off-menu) I think there would not be nearly as much anxiety and angst (although there will always be some!)
 
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Personally, I don't think Tesla should be giving refunds. They set a bad precedent IMO. Although admittedly traditional auto manufacturers don't have such frequent and rollercoaster price changes like Tesla does - it's a myth to believe that purchasers of traditional autos pay "the same price" for their cars. Although there is an MSRP, that's just that...a suggestion by the manufacturer to the dealer. The dealer can actually drop the price by a good amount (although that cuts into their profits obviously) - or they can raise the prices for in-demand models

Some may call this market forces. Others call it price gouging. But the result is the same: 10 people buying the same exact car at 10 different random dealers will likely have a bit of a spread between highest $ and lowest $.

Is GM or Toyota going to issue a refund to the people that paid more? Will the dealer?

But a compromise for allowing a one time downgrade in the first 7 days (or for those who have ordered but not yet taken delivery of their SR+) seems reasonable.

I would like Tesla to get out of the habit of giving refunds though - the only exception being if people don't get what they were promised (I'm looking at you, "FSD" sold almost 3 years ago with timelines for activation that were 0% accurate).

I would also like to see Tesla not be so jerky (either up or down) with their pricing changes though. I know they are iterative and don't do model years in the same way as old school manufacturers do, but perhaps they could at least get into consistency with giving a certain amount of notice for their changes. I'd argue for at least 1 month, like:

"Model 3 Standard Range Plus, Dual Motor and Performance will have basic AutoPilot functionality included starting May 15. Base price of these cars will increase by $2000 (AutoPilot as an option was $3K) which will result in a net $1K savings for most buyers since AutoPilot is an extremely popular option. However, if you do want a Model 3 without AutoPilot, order in the next 30 days."

With that kind of warning (and the same for taking base SR off-menu) I think there would not be nearly as much anxiety and angst (although there will always be some!)


It's a broken promise IMO. Tesla convinced the lot of us to pay up for SR+ with the promise of hey you're getting all these things extra by doing so. Then they just said JK -- we're giving them to the people who didn't too.... less than a month later.
 
It's a broken promise IMO. Tesla convinced the lot of us to pay up for SR+ with the promise of hey you're getting all these things extra by doing so. Then they just said JK -- we're giving them to the people who didn't too.... less than a month later.

I think "promise" is a little strong, but I see what you are saying. Others (SR) are getting more. But you (SR+) aren't getting less. So from one perspective you got exactly what you ordered and paid for. On the other hand, you might have went SR if you knew that you'd still get the upgraded seats and other hardware bits and only take a hit in range. That makes sense too, I guess we'll see how many SR+ people actually downgrade. Some for sure. But many? Not so sure about that. Of course, we will probably never know!

For me, range is still kind of king. But I take road trips (300-400 miles each way) every couple of months and my 75D is barely adequate. When I purchased the car it was a 60D and had 220 miles range. I happily paid $2.5K (software unlock) to go from about 220-ish miles to about 250ish miles (some degradation since I upgraded after a year of ownership).

So I know for myself, 20 extra miles (especially when dealing with similar numbers to my original 60D) is worth more than $2K and if I were a SR+ owner, I would not be downgrading.

But I think the SR is not long for this world. Tesla's history has said that things that move to "off-menu" usually indicate it will be going away soon. Some exceptions like RWD Long Range (and maybe something else I am forgetting) returning (at least for a little while) do occur, but I think historically "off menu" = not long for this world.
 
It's a broken promise IMO. Tesla convinced the lot of us to pay up for SR+ with the promise of hey you're getting all these things extra by doing so. Then they just said JK -- we're giving them to the people who didn't too.... less than a month later.

It's not a broken promise. You got what you paid for. It's no different than the first round LR RWD buyers who were told they had to buy the 5k PUP package to get the power seats, glass roof, vegan premium materials, stereo etc which turned out to be false and the standard car is getting most of it free. It's up to Tesla if they decide to create a new trim and give away stuff free, owners should not expect a handout if they do so if beyond return period. Tomorrow Tesla can add in a LR battery for the standard range price, anyone who bought last month shouldnt expect a payout or upgrade too. If these changes are too much to handle, maybe a Tesla wasn't the best pick. It's nothing new and there were a slew of other huge changes just this year even before the SR+ was announced so buyers had ample time to read up about it before their purchase. The SR software lock trim was probably just a last minute change and it is going to be going away for good soon as it is already off menu and not easily accessible for non enthusiasts. Enjoy your car for what it is, don't compare it to what you didn't get or were told or you are in a world of hurt buying a Tesla.
 
I took delivery of my SR+ 3 weeks ago, I'm 100% satisfied with the car and the price I paid for. At the time I was contemplating among the SR, SR+, and MR. I think the problem for most of us with a limited budget, we would have picked SR over the SR+ if we knew we would get the exact same car. We feel like Tesla never had the intention to make the original SR, and the SR+ that we ordered were the SR all along. I want Tesla to be profitable and succeed as a company, so it wasn't a big problem for me. As for everyone else or if this was another automaker I would be really upset.
 
I think "promise" is a little strong, but I see what you are saying. Others (SR) are getting more. But you (SR+) aren't getting less. So from one perspective you got exactly what you ordered and paid for. On the other hand, you might have went SR if you knew that you'd still get the upgraded seats and other hardware bits and only take a hit in range. That makes sense too, I guess we'll see how many SR+ people actually downgrade. Some for sure. But many? Not so sure about that. Of course, we will probably never know!

For me, range is still kind of king. But I take road trips (300-400 miles each way) every couple of months and my 75D is barely adequate. When I purchased the car it was a 60D and had 220 miles range. I happily paid $2.5K (software unlock) to go from about 220-ish miles to about 250ish miles (some degradation since I upgraded after a year of ownership).

So I know for myself, 20 extra miles (especially when dealing with similar numbers to my original 60D) is worth more than $2K and if I were a SR+ owner, I would not be downgrading.

But I think the SR is not long for this world. Tesla's history has said that things that move to "off-menu" usually indicate it will be going away soon. Some exceptions like RWD Long Range (and maybe something else I am forgetting) returning (at least for a little while) do occur, but I think historically "off menu" = not long for this world.


I 100% would have went SR. No maybes lol. I paid for the seats and the center console. I only charge to 90% as is. I would just charge to 100%.
 
I too only really wanted the seats and center console, but at the time I was happy with my purchase, and I have had my SR+ for over a month now. If I can't downgrade, so be it. It's one hell of a car for $37k. Honestly the paint cost being cut by $500 bothers me more, since I paid $2k extra for white.
 
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I too only really wanted the seats and center console, but at the time I was happy with my purchase, and I have had my SR+ for over a month now. If I can't downgrade, so be it. It's one hell of a car for $37k. Honestly the paint cost being cut by $500 bothers me more, since I paid $2k extra for white.

Yeah I paid for a paint upgrade too.
I just came to terms with it.

Tesla needs discipline on pricing and to actually deliver on their promises.

Great vehicles and I love mine but that doesn’t make their behavior acceptable. I know the group think around here is that they can do no wrong but that’s total BS.
 
Two people on reddit have confirmed that they were shown an internal document at the Tesla sales center explaining now that the only difference between the SR and SR+ will be 20 miles reduced range and no immersive audio. One mentioned seeing that fog lights will be disabled. Both confirm heated seats will still be enabled....

Honestly if this is true, it seals it for me that I’d downgrade if given the option. Thoughts?

Link:
The actual differences between SR and SR+ : TeslaModel3
 
Two people on reddit have confirmed that they were shown an internal document at the Tesla sales center explaining now that the only difference between the SR and SR+ will be 20 miles reduced range and no immersive audio. One mentioned seeing that fog lights will be disabled. Both confirm heated seats will still be enabled....

Honestly if this is true, it seals it for me that I’d downgrade if given the option. Thoughts?

Link:
The actual differences between SR and SR+ : TeslaModel3

Does that mean actual disabled speakers or no immersive audio toggle I wonder. I honestly can’t notice a difference when I toggle it on and off in my SR+
 
Two people on reddit have confirmed that they were shown an internal document at the Tesla sales center explaining now that the only difference between the SR and SR+ will be 20 miles reduced range and no immersive audio. One mentioned seeing that fog lights will be disabled. Both confirm heated seats will still be enabled....

Honestly if this is true, it seals it for me that I’d downgrade if given the option. Thoughts?

Link:
The actual differences between SR and SR+ : TeslaModel3

I would downgrade too.