The problem is basically that they are not geared up for any issues or exceptions. They completely ignore any ticketed help requests, and seemingly auto generate invoices etc. Baffling.
Good tip know the actual tag works well once you get payment etc sorted. Just don't try it from the UK!
Picking up half way through this as I wasn't sure if my ULYS tag was going to work for our trip down yesterday. As soon as the train doors opened, I got a text saying that my direct debit had been rejected. Great start. Anyway, we went for the T gate anyway but one which also took payments just in case.
At the first charging stop, found the section on the web page (not in the app) where it's possible to make a payment against an outstanding invoice so that cleared up the €9.90 outstanding charge.
Checked with Revolut, no DD set up but I don't know why. I've asked Ulys but may not get a response it seems.
I figure i'll just check regularly in the account for an outstanding invoice and pay it again as this isn't a regular trip for us *shrugs*
On the upside, car was fab, all the French roads are just so much better.
TOP TIP TO ANYONE: If you use Flexipass for the train on the UK side, the signage directs you to the border control, by which time you have missed out on the opportunity to get a charge at the Folkstone side. Wasn't a problem as i'd already over charged more than plan at Thurrock just in case but my just in case became "just because". So just carefully note where you need to go if you need charge at Folkstone.
Rest of the trip could have been two "long" (half hour+) charges but I did it stretch at 130kph and that caused the car to insert a 6 min charge stop to add 10% rather than arrive at the final charge stop which I could have done. Pity I missed the top up at Folkstone.
Effortless in a Tesla and what was interesting is that we were leapfrogging a BMW iX petrol with Belgian plates who was stopping at different places but on a similar "human biology needs" stop strategy, so to those who think it takes longer in an EV, well maybe but that depends, definitely no penalty for us. Other EV's will vary of course.
Really enjoyed the trip and arrived very relaxed.
