I installed the EV Offer (Tesla Offer) power frunk kit in my 2013 MS85 back in June when someone here was nice enough to arrange for a 20% discount for a group buy. Kit was very impressive and generally went in easily enough and the EV Offer folks were very helpful with a few technical questions I had via the Telegram app. About a month ago, the motor that pulls the lid down to latch on closing stopped working - the cable broke and the motor itself stopped coming on. Once again the tech folks at EV Offer helped out and sent me a replacement motor however their response time went from very impressive to extremely slow and annoying - often taking several days to respond to my questions.
Now I've finally received the replacement motor and had the chance to install it. The motor is now working again but the lever it moves to pull the lid closed and into the latch is in the wrong place and blocks the lid from closing. This means it not only doesn't work but I can no longer close it manually because the lever is in the way. I've sent EV Offer several messages via Telegram (the ONLY way they communicate with customers) and have yet to receive any response. While it's only been several hours, I'm now stuck with a car I can't drive until they tell me how to fix it or I go back in and remove/disable the motor again. I can't wait several days to a week for them to decide to look at their incoming tech help line so I'm asking here if anyone has any experience with this kit on the early pre-facelift RWD cars and might have any suggestions.
Now I've finally received the replacement motor and had the chance to install it. The motor is now working again but the lever it moves to pull the lid closed and into the latch is in the wrong place and blocks the lid from closing. This means it not only doesn't work but I can no longer close it manually because the lever is in the way. I've sent EV Offer several messages via Telegram (the ONLY way they communicate with customers) and have yet to receive any response. While it's only been several hours, I'm now stuck with a car I can't drive until they tell me how to fix it or I go back in and remove/disable the motor again. I can't wait several days to a week for them to decide to look at their incoming tech help line so I'm asking here if anyone has any experience with this kit on the early pre-facelift RWD cars and might have any suggestions.