Good point. I guess Elon believes his own BS. The company would probably be better served if he was chief marketing officer instead - that's his real genius.
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Executive Escalation gone? Horrible Service from Pomona, Ca
- Thread starter bakerboy
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- bad service
Good point. I guess Elon believes his own BS. The company would probably be better served if he was chief marketing officer instead - that's his real genius.
AMPd
Well-Known Member
It’s both annoying and infuriating to hear Elon Musk make such unrealistic promises, I used to love it when he spoke about Tesla, but now I just hope he says as little as possible
AMPd
Well-Known Member
Is it though?
Many of the people who talk to me about tesla are mostly talking about Elon’s broken promises and over promises/under deliveries
True- was trying to be charitable.
But, in fairness, the amount of media attention and name recognition they have is truly incredible for a small car EV only car manufacturer. Now that they have that, it would be great if they had a management team that could focus on execution.
whitex
Well-Known Member
The media thing is like an addition, you have to feed with more and more outrageous stories. Elon used to make bold goals, and meet most of them (usually late, but still very impressive). Unfortunately to keep media attention the claims he made had to get bolder and bolder, crossing from "plausible" to "simply delusional". Of course, media will take delusional over realistic any day - makes for much better headlines. The problem is that Elon started believing his own media hype, never worrying about any contingency plans in case things don't work out as planned.True- was trying to be charitable.
But, in fairness, the amount of media attention and name recognition they have is truly incredible for a small car EV only car manufacturer. Now that they have that, it would be great if they had a management team that could focus on execution.
whitex
Well-Known Member
Elon is a visionary. He's great at starting companies, but should probably hand them off once they get to a certain point of maturity. It is not at all unusual for investors to remove founders once the startups turn into mature companies - it takes a whole different set of skills to "build to last". Left to their own devices, genius founders can actually sink their own creations - when you run a startup you have to take risks, but that also comes with 90% startup mortality. When you are running a large company, 90% mortality is not something people are willing to swallow - a large company failing has a much bigger impact on society than a startup folding.
davecolene0606
Member
whitex
Well-Known Member
Tesla doesn't yet make their own tires, so you can buy replacements from any tire store. A lot of tire stores will repair a flat for free too, as long as it's not on the side wall. I have been servicing our Tesla's at a local Discount Tire shop, they've always done a great job.
Hm, I would say it’s a great car, but mine specifically definitely is NOT the best car ever made. I have a service appointment tomorrow for a bunch of issues (rattles, suspension clicks, 12v battery issues, broken trim clips, A pillar trim loose on passenger side, frunk noises, autopilot screwed). The car is basically falling apart and 95% of its miles are highways. The rest are a local road to work.
I am already dreading the appointment considering how good they were about addressing these same problems 2 months ago. And yes, I literally had to wait 2 months for another appointment. I am pissed beyond belief.
s1rk
Member
Just picked up my car from Pomona SC yesterday. People there are nice but you can tell they are probably overwhelmed. They had to replace my tire after a blow out but after they replaced it, my rims now have new scratches. I brought this up to them and apparently they will have to see how to fix it.
Multiple issues during the week they had my car were also poorly addressed. They wrote it off as "working up to specs" but I showed them that it isn't. Again. I have another visit with them this Friday so we will see how it goes. Hopeful that things will get resolved.
Multiple issues during the week they had my car were also poorly addressed. They wrote it off as "working up to specs" but I showed them that it isn't. Again. I have another visit with them this Friday so we will see how it goes. Hopeful that things will get resolved.
OTARon
Member
For my one and only experience with Seattle Service Center so far was like buying my preowned, not a lot of communication and me going out of my mind! I made my appointment on my app for the airbag and steering wheel bolt recalls. I got a text asking if I would like mobile tech to come to my house. I responded the next minute after I got the question. Responded affirmative, agreed to the date which was in 3 days and waited for a confirmation text, or email. Nothing. That day and the next 3 days, I left a text and voice mail at the service center asking if I should drive the 60 miles to the service center or were they coming to me, nothing. THE day of the mobile appointment, my appointment for the next day at the service center was canceled and I was very concerned and confused . I still had not heard from the person who had text me, or anyone at the service center. I sent a text to the delivery specialist who helped me with the snafu with my plates and asked if he could get someone to call me and tell me what was going on. Tesla called me 2 hours later, they said since I took 4 hours to text back, they didn't schedule me a mobile appointment. But since i have been waiting at home for 2 hours for tech and there was one near by, they would be there within the hour, never explaining why my service center appointment was canceled. ONCE the tech came, the work was done well and I am happy with that. I have not had any follow up from Tesla, AT ALL. So happy 2019 will be the year where customer service will be a top priority for Musk and Tesla, for i really would hate to see what crapy customer service would look like. BTW, do like I did, call your local Mercedes dealer or Ferrari dealer's service near your, see if they answer their phones! I got an answer on the first ring with a human at Ferrari, and automation and #2 for service at Mercedes and spoke to a nice service manager in 1 ring. 4 days, and only got a call after I begged someone who I met when they screwed up my tags if he could help me. I love my car, but as someone who made a living in customer service this kills me to be handled so poorly for a product that cost so much, and has so many things that can go wrong with them.
I've taken my car to Pomona SC three times and my experience with them was great. All three times I made sure I had the same service advisor. She's absolutely amazing.
First time was fit and finish problems. Fix most issues, except 2 parts due to availability. Unfortunately, they scratched my rim, but they replaced it with a new one.
Second visit, replaced the scratched rim. Waited about 30 mins.
Third visit showed up with no appointment because both left doors lost power and couldn't open the door to enter. Stephanie, got me in, got me a loaner and I was out in 15 mins. 2 days later my car was ready.
All three times she texted me daily to keep me posted. Usually, 2 times a day she would let me know what was going on.
First time was fit and finish problems. Fix most issues, except 2 parts due to availability. Unfortunately, they scratched my rim, but they replaced it with a new one.
Second visit, replaced the scratched rim. Waited about 30 mins.
Third visit showed up with no appointment because both left doors lost power and couldn't open the door to enter. Stephanie, got me in, got me a loaner and I was out in 15 mins. 2 days later my car was ready.
All three times she texted me daily to keep me posted. Usually, 2 times a day she would let me know what was going on.
Seattle area service seems pretty crap in general. I am not surprised about your experience at all.
harry
Member
For the OP, your sunroof actuating cables have stretched and are slipping on the motor gears. The Techs HATE that -- it is a time consuming and tedious replacement of the motors and cables (in the front of the car under the dash area). If they shine you on then perhaps another tech will draw the short straw on your next visit. It took me five SCs to get someone to tackle it -- Houston finally did the job, perfectly.
I'd agree … their cost cutting efforts is actually costing them money! Each time I bring my car in to fix something, the tech damages / scratches portions of the vehicle. Costa Mesa replaced my MCU to address audio system popping issue when the car powers down (which I insisted sounded like an amplifier issue … does the Tesla have an external AMP??). The appointment took over a month to get and when I got the car back, they put a scratch in the carbon fiber dash trim and scratched the sh*t out of the aluminum door threshold plates (which they insisted was normal wear and tear even though they were pristine when I dropped the car off). And to top things off, when they replaced the MCU, they did not reset a command key so I had no mobile access to lock/unlock the vehicle until they reset the key (at least this could be done remotely, but still took over a week to do). I am now waiting on Mobile service to get the parts to replace. Also, Tesla will now not address any rattle issues and will charge a diagnostic fee (what $100K car brand does this for a one year old vehicle???) I know that this will piss off the fan boys to no end, but until Tesla gets their service act together in So Cal, I honestly do not recommend them to anyone that asks.
Here’s another “brilliant” service experience I had. Two weeks ago, I had my car in to check the 12 volt battery because I got “car may shutdown unexpectedly” error a few times. I told them to just please replace the 12v and I will pay for it no problem.
Well, they returned the car and wrote they “tested and verified the 12v is fine and doesn’t need to be replaced.” Guess what happened today, 2 weeks later? My car is now displaying “replace 12v battery soon” message. And I am out of country doing a road trip. I am pissed beyond belief. I HATE Tesla service. Guys, get your *sugar* together because this is insane.
Well, they returned the car and wrote they “tested and verified the 12v is fine and doesn’t need to be replaced.” Guess what happened today, 2 weeks later? My car is now displaying “replace 12v battery soon” message. And I am out of country doing a road trip. I am pissed beyond belief. I HATE Tesla service. Guys, get your *sugar* together because this is insane.
