Bear with me. I'm posting this from an alternative account so as not to besmirch any location, OA, manager, etc. I'm looking for community input regarding expectations of the buyer when working with Tesla as a company. I will try to present the information fairly. Thanks in advance.
I was lucky enough to go looking for a Model S just when the 90D discounts were happening about a month ago. I ran across a car that fit the bill, except it had around 1200 miles on it and would require shipping from another location. The original discount on the car was $16,700. Here are my issues via the time line they occurred.
1. I spent the first week making multiple requests and actually receiving 4 different payment estimates, none of them similar in any way. Minus one Tesla
2. About a week into the process, the pricing structure of the Model S changed and the cost of my vehicle was reduced another $2000. This happened automatically, no input from me was needed. Plus one Tesla.
3. I was originally told 2-3 weeks for delivery, so end of week two, I haven't heard anything, I call, I'm told more likely 4-6 weeks. Minus one Tesla.
4. Continued calls from me get them to just have the car shipped for the local shop to the pre-delivery inspection needed. Minus/Plus one Tesla.
5. Car arrives with about 600 more miles on it than expected. The remote store had it out as a loaner for 12 days after I put the deposit down and the person who had it put that 600 extra miles on it. I am actually the one who discovers this and points it out. Minus one (more?) Tesla.
6. I meet with the store manager who is sorry for the hassle, offers to provide a service package on the car. He then presents with paperwork that is incorrect again in relation to the price/payment for the car. Plus/Minus for Tesla.
I have driven Audi's/BMW/Jeep/Volvo. I've leased and purchased. This process seems incredibly frustrating and disappointing and I'm looking for people to tell me that this is a very unique one off, Tesla is having growing pains, it's a small company, SOMETHING to explain this haphazard experience. I am not trying to be down on anything, the car is nice, if it had presented to me with 1800 miles, I'm still likely to get it, but I'm worried what happens if I have a real problem. Is this what it is going to be like? I mean, it's a 100k car, I sort of expected a very smooth process without much work on my end.
I was lucky enough to go looking for a Model S just when the 90D discounts were happening about a month ago. I ran across a car that fit the bill, except it had around 1200 miles on it and would require shipping from another location. The original discount on the car was $16,700. Here are my issues via the time line they occurred.
1. I spent the first week making multiple requests and actually receiving 4 different payment estimates, none of them similar in any way. Minus one Tesla
2. About a week into the process, the pricing structure of the Model S changed and the cost of my vehicle was reduced another $2000. This happened automatically, no input from me was needed. Plus one Tesla.
3. I was originally told 2-3 weeks for delivery, so end of week two, I haven't heard anything, I call, I'm told more likely 4-6 weeks. Minus one Tesla.
4. Continued calls from me get them to just have the car shipped for the local shop to the pre-delivery inspection needed. Minus/Plus one Tesla.
5. Car arrives with about 600 more miles on it than expected. The remote store had it out as a loaner for 12 days after I put the deposit down and the person who had it put that 600 extra miles on it. I am actually the one who discovers this and points it out. Minus one (more?) Tesla.
6. I meet with the store manager who is sorry for the hassle, offers to provide a service package on the car. He then presents with paperwork that is incorrect again in relation to the price/payment for the car. Plus/Minus for Tesla.
I have driven Audi's/BMW/Jeep/Volvo. I've leased and purchased. This process seems incredibly frustrating and disappointing and I'm looking for people to tell me that this is a very unique one off, Tesla is having growing pains, it's a small company, SOMETHING to explain this haphazard experience. I am not trying to be down on anything, the car is nice, if it had presented to me with 1800 miles, I'm still likely to get it, but I'm worried what happens if I have a real problem. Is this what it is going to be like? I mean, it's a 100k car, I sort of expected a very smooth process without much work on my end.