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At demo during delivery, I was shown that this feature exists. The reason I remember this in the demo is that my kid loves heated seats at the back and was excited that he has it now.
I am told now that I had to cross-verify and presence of a feature is not really a guarantee that the package carries it, and can disappear overtime
Have you tired explaining your ordeal with your demo technician and maybe the manager. Technically at the end of the day, you did get what you paid for.
yes, and thats what the guy said. "Sorry"
I am not sure what more features will disappear next
There was some sort of software glitch that exposed this feature to people who didn't pay for it. It was recently "fixed". There are other threads on here talking about it.
I guess because of the way Tesla is making the car they include all the same components in every car and just turn off the ones you don't pay for. Rather then simply not including them in the first place.[/QUOT
A similar thing happened with people who bought the SR trim variant. They were initially given the SR+ features and range, and recently had that taken away via software update.
The decent thing to do is to be grateful you got to try out a feature you didn't pay for for a few months.The decent thing to do is to give consumers whatever they buy, and not change it months after its given out
The decent thing to do is to give consumers whatever they buy, and not change it months after its given out
Did anybody in Tesla lead you to believe that you had heated seats in your configuration prior to your purchase? If the answer is no, then you knew you didn't pay for heated seats.
When you saw the heated seats during delivery demo, the decent thing would have been to tell them that you got a feature you didn't pay for. Did you do that?
Did you order a car with heated rear seats? If not, Tesla didn't "do anything" to you. Check your build sheet. If you didn't order it, why should you get it?I took delivery of a Model 3 few months back. During the demo of the car at delivery, I was shown that the car had heated rear seats. A recent software update made the feature disappear. When I called to ask, I was told that my model should never have had this feature and it was a mistake that has now been fixed with the update and there is absolutely nothing that Tesla can do, unless I pay for a premium package which would include the feature. I cannot help but feel 'bait-and-switched'. Is there any help that consumers like me can get when companies like Tesla do this to us?
Chetan
LOL That's a pretty big technicality. From a customer svc perspective I'd just turn them on as a goodwill gesture but certainly not required to.Have you tired explaining your ordeal with your demo technician and maybe the manager. Technically at the end of the day, you did get what you paid for.
yes, this is what they are using now to say that my package should never have had it and it was a misconfiguration.
I am a guy who goes by what he sees in the vehicle he has bought. I am not used to disappearing features. Guess this is the new normal now with software updates. The decent thing for Tesla to do is to create a software package for affected customers like me and send it down with an update. Its not my screw up
The person demoing my car at delivery showed me that my car came with this feature (and others) and I assumed its part of the package. I expected that what i saw was what i was taking home. The demo person was a Tesla guy - he obviously would know better than I do. Whats wrong with that assumption
yes, this is what they are using now to say that my package should never have had it and it was a misconfiguration.
I am a guy who goes by what he sees in the vehicle he has bought. I am not used to disappearing features. Guess this is the new normal now with software updates. The decent thing for Tesla to do is to create a software package for affected customers like me and send it down with an update. Its not my screw up
it’s just like cable TV. Just because they give you a free month of HBO you didn’t pay for, doesn’t mean they owe it to you.
how is it possible that virtually everyone on this forum knew that SR/SR+ cars don’t have rear heated seats, and yet so many Tesla employees who are paid to know this stuff still don’t have a clue?
I mean they don’t just occasionally say things that are incorrect. Virtually everything they say is incorrect. It’s mind boggling how bad the sales leadership at Tesla is.
We are coming down hard on a new buyer here. I agree with the general sentiment that you got what you paid for. But how is it possible that virtually everyone on this forum knew that SR/SR+ cars don’t have rear heated seats, and yet so many Tesla employees who are paid to know this stuff still don’t have a clue?
I mean they don’t just occasionally say things that are incorrect. Virtually everything they say is incorrect. It’s mind boggling how bad the sales leadership at Tesla is.
The decent thing to do is to give consumers whatever they buy, and not change it months after its given out