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Feature disappeared

Discussion in 'Model 3' started by chetanshankar, Sep 26, 2019.

  1. Electric Dream

    Electric Dream Pilots the Millennium Milkfloat

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    You've had free use for a while of a feature you didn't buy.
    There's no more to say really.
     
    • Like x 1
  2. Dan203

    Dan203 Active Member

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    A similar thing happened with people who bought the SR trim variant. They were initially given the SR+ features and range, and recently had that taken away via software update.
     
  3. Lakeshow24

    Lakeshow24 Member

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    i only have the SR+ and the "Heated Rear Seats" disappeared on me as well. Couldn't care less and I still love the car.
     
  4. chetanshankar

    chetanshankar Member

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    yes, and thats what the guy said. "Sorry"

    I am not sure what more features will disappear next
     
  5. Dan203

    Dan203 Active Member

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    You'll actually be gaining features in the next update. You'll get access to the web browser, which wasn't there for SR+ before, but it'll only work on wifi. (at least until they start offering the standalone Premium Connectivity package)
     
  6. chetanshankar

    chetanshankar Member

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    Maybe this is the new normal with software updates based systems, but I hope there is some consumer protection down the road. I can imagine this for many purchases with smart TVs, digital assistants (like Echo, Google Assistant, ..) where we buy seeing that some features exist, and then a simple update takes it away and all you get is a "Oops .. Sorry" with a "Pay More for what you originally thought you paid for"
     
  7. KenC

    KenC Active Member

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    The decent thing to do is to be grateful you got to try out a feature you didn't pay for for a few months.
     
    • Like x 2
  8. notAnExpert

    notAnExpert Member

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    Did anybody in Tesla lead you to believe that you had heated seats in your configuration prior to your purchase? If the answer is no, then you knew you didn't pay for heated seats.

    When you saw the heated seats during delivery demo, the decent thing would have been to tell them that you got a feature you didn't pay for. Did you do that?
     
  9. chetanshankar

    chetanshankar Member

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    The person demoing my car at delivery showed me that my car came with this feature (and others) and I assumed its part of the package. I expected that what i saw was what i was taking home. The demo person was a Tesla guy - he obviously would know better than I do. Whats wrong with that assumption
     
  10. OCR1

    OCR1 Active Member

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    Just chalk this up to another Tesla rep who doesn’t know anything about the cars they are selling, combined with a buyer who didn’t do his homework before making a purchase decision.

    We get at least one of these posts a day on this forum. I’ve said this at least a dozen times now, but I’ll say it again...

    VIRTUALLY EVERYTHING A TESLA REP TELLS YOU IS WRONG. NEVER LISTEN TO ANYTHING THEY SAY. COME TO THIS FORUM AND DO YOUR RESEARCH BEFORE MAKING YOUR PURCHASE DECISION AND ALL WILL BE WELL. DOING ANYTHING ELSE WILL RESULT IN ANOTHER ONE OF THESE POSTS WHERE THERE IS NOTHING WE CAN DO TO HELP YOU AND YOU WILL BE REALLY FRUSTRATED.
     
    • Informative x 1
    • Like x 1
  11. NoMoGas

    NoMoGas Supporting Member

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    Did you order a car with heated rear seats? If not, Tesla didn't "do anything" to you. Check your build sheet. If you didn't order it, why should you get it?
     
  12. NoMoGas

    NoMoGas Supporting Member

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    LOL That's a pretty big technicality. From a customer svc perspective I'd just turn them on as a goodwill gesture but certainly not required to.
     
    • Funny x 1
  13. dmurphy

    dmurphy Woof.

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    it’s just like cable TV. Just because they give you a free month of HBO you didn’t pay for, doesn’t mean they owe it to you.
     
    • Like x 2
  14. notAnExpert

    notAnExpert Member

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    While I understand that you were explained wrong by Tesla delivery person, they didn't bait and switch you. You bought the car without any misleading information, and the car was delivered to you according to what you were told and paid for.

    The mistake was that the delivery guy explained it wrong. Yes, that was a mistake, but that in no way entitles you to getting a feature that didn't pay for and were never misled to have existed prior to purchase.

    I don't think you are justified in feeling entitled to have this feature or feeling like Tesla bait and switched you or that Tesla is doing something less than honorable in this situation.

    Let it go :) Besides, I believe the non-premium version still has a few features that it wasn't supposed to have.
     
    • Like x 1
  15. ry-ballz

    ry-ballz Member

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    Jesus I can't believe how entitled some of the Karens are on this forum.

    You didn't pay for it. You were given the option to purchase the product when you bought the car. You chose not to.

    You're mad because they let you use a feature for free, the same one that other people actually paid for. Your argument is that because you were given a free test drive of a feature, you should continue to get that feature for free.
     
    • Like x 1
  16. ry-ballz

    ry-ballz Member

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    But but but I really like Silicone Valley. HBO should give it to me!
     
    • Funny x 2
  17. OCR1

    OCR1 Active Member

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    We are coming down hard on a new buyer here. I agree with the general sentiment that you got what you paid for. But how is it possible that virtually everyone on this forum knew that SR/SR+ cars don’t have rear heated seats, and yet so many Tesla employees who are paid to know this stuff still don’t have a clue?

    I mean they don’t just occasionally say things that are incorrect. Virtually everything they say is incorrect. It’s mind boggling how bad the sales leadership at Tesla is.
     
    • Like x 3
  18. NoMoGas

    NoMoGas Supporting Member

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    Oh I agree with you here. I'd tell ya the nonsense the now former rep told me before I bought one but I literally have an NDA.
     
  19. ry-ballz

    ry-ballz Member

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    If only he read the options when he was clicking the boxes to order what he wants.

    Here's the reality. He thought he got away with one. He got something free. Then it vanished. Now he's mad.
     
  20. qdeathstar

    qdeathstar Active Member

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    #40 qdeathstar, Sep 26, 2019
    Last edited: Sep 26, 2019
    but you never buyed it, you got it for free.... i agree with the sentiment that it’s their mistake and you shouldn’t have to pay for it....


    afaik you can’t add on premium interior.... but i would be interested in buying if you could, which is why i asked what offer they made you.
     

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