Feature disappeared

[RayK]

But but but I really like Silicone Valley. HBO should give it to me!

Silicone Valley is located more near L.A. (porn industry in the San Fernando Valley area). Silicon Valley is in the South San Francisco Bay Area and includes cities such as Mountain View, Sunnyvale, Santa Clara and San Jose.

To the OP: I bought my car back in July 2018 and paid for the Premium Upgrade Package (PUP). It appeared NOT to come with heated rear seats as there was no control for them. Later on an update appeared that included controls over the rear seats. The heating elements were there all the time but the user interface never allowed access to them until that update was released. Should I have been charged "extra" when they were enabled? From my recollection there was nothing mentioned about the car having heated rear seats with the PUP. Consider your usage of the heated rear seats as a "bonus" and if you REALLY miss that feature, then see if it's possible to upgrade your car.

 

[OCR1]

but you never buyed it, you got it for free....


afaik you can’t add on premium interior.... but i would be interested in buying if you could, which is why i asked what offer they made you.

Just another clueless Tesla rep who told someone they can upgrade to rear heated seats by upgrading to an SR+. More wrong information. Neither SR nor SR+ have heated rear seats and no current offer from Tesla will change that.

The heating elements for the rear seats do exist in SR/SR+ vehicles but only a mysterious unidentified department at Tesla corporate knows to how turn them on or off and they have not been instructed to offer any kind of upgrade that we know of.

 

[Kilotango74]

yes, i was demo'ed this feature in the car in my possession, which was taken out few months after i purchased

Do you even read anything on this forum?

 

[KenC]

The person demoing my car at delivery showed me that my car came with this feature (and others) and I assumed its part of the package. I expected that what i saw was what i was taking home. The demo person was a Tesla guy - he obviously would know better than I do. Whats wrong with that assumption

When it comes to buying cars, any cars, do NOT trust the salesperson.

 

[Knightshade]

But how is it possible that virtually everyone on this forum knew that SR/SR+ cars don’t have rear heated seats, and yet so many Tesla employees who are paid to know this stuff still don’t have a clue?

I mean they don’t just occasionally say things that are incorrect. Virtually everything they say is incorrect. It’s mind boggling how bad the sales leadership at Tesla is.

[/QUOTE]

Tesla forum members care about the car. Tesla salespeople care about a paycheck.

This isn't specific to Tesla- every car I've ever bought (or even got near to buying) was from someone at a dealership who knew vastly less about the car than I did as the buyer- and usually most of what he thought he knew was wrong. This includes "premium" brands like Lexus.

It's not even specific to car dealers- tons of IT salespeople for example sell stuff they have no understanding of, promise things the products can't actually do, then leave it to the back-end technical/implementation/engineering folks to figure it out.

 

[boiler81]

Look at the bright side, Tesla will continue to enhance the vehicle via OTA updates and you will get other features you don't pay for.

 

[gyzmodo]

sheesh...entitlement... just be happy that you'll be getting streaming media and browser support in V10 now

 

[acarney]

did you buy a Standard or Standard Plus vehicle? Standard Plus has the rear heated seats as part of the “Partial Premium” interior; Standard does not.

This is incorrect. SR+ currently has a lot of owners that DO have rear heated seats, but they’re not supposed to. Full premium interior was/is the only one listed from Tesla as having rear heated seats.

 

[dmurphy]

This is incorrect. SR+ currently has a lot of owners that DO have rear heated seats, but they’re not supposed to. Full premium interior was/is the only one listed from Tesla as having rear heated seats.

you are right. SR & SR+ are both “partial premium” and shouldn’t have rear heated seats.

 

[hlin07]

when i bought the car, i had satellite map for a week or so. a software update took it away. no complaint there, it wasn't included for my car.

 

[Kevy Baby]

I do find it interesting that the only thread that the OP has posted in is this one.

My delivery person gave me wrong information on a particular feature which I learned on my own the right information (in this case, to my benefit), and I taught her something during the demo that you can tune into an HD2 version of a radio station (KROQ HD2 - ROQ of the 80's - in this case).

 

[acarney]

I do find it interesting that the only thread that the OP has posted in is this one.

Well to be honest I would be pretty mad too if I hadn’t been told the correct thing. However, I’ve come to learn fast (before I took delivery) not to trust Tesla on what they say, unless it’s published somewhere. I spoke to a million people, calling at least four Tesla stores and at a couple of those stores the sale guys actually asked a few coworkers about it. When I got mixed answers I decided that if the feature was important to me to go ahead and purchase up to the trim that had the specs published online.