So it seems like all of us are feeling the decline with the whole *Model 3 disruption*.
I heard somewhere that Tesla executives can somehow be contacted directly from this owner's forum... Anybody know how that works?
Would love to have a conversation with someone who is actually in charge and ask them if they are aware just how badly their reputation is bleeding, and what they plan to do about it.
Reflecting on my experience, I realize it would have been SO EASY for Tesla to keep me as a loyal client, if only they had an elegant, honest bed-side manner with communication. Instead of the multiple last-minute delivery cancellations, and the defensive and evasive, "we'll get back to you" and-then-never-getting-back behavior, a simple "our sincere apologies, we are running behind and working on it, so please hang in there, we promise it will be worth the wait!" would have saved me. Tesla should ask Zappos for some lessons in how to handle these situations. If this was Zappos, I probably would have been sent a dozen cupcakes, or flowers, for my pain. I had a tour of the Zappos HQ in Vegas a couple years back and I would recommend Tesla exec's do the same... and implement what they learn!!!
Seems like we, the Tesla alumni club really want to help - interesting that
@ACA Man actually was going to get a job as a manager to improve things, WOW!!!! That's pretty cool.
TESLA EXECUTIVES: if you are out there and listening, please let us know. Things are sucky and we really want to be reassured that you know this, and are going to do something about it.